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Marie joy Bradley, assistant sales manager

Marie joy Bradley

assistant sales manager·Strato Hotel by Warwick

Qatar

Bachelor's degree, Bachelor of Nursing

Work experience

Total years of experience: 16 years, 4 months

assistant sales manager

October 2019 - Present

Strato Hotel by Warwick

Doha, Qatar

October 2019 - Present

Responsible for developing and foster business through pro-active direct sales, marketing, telemarketing, direct mails, appointment calls and tours of the property.

- Executing and managing all Online Travel agency rates in a daily basis such as Booking.com, Agoda.com, Expedia etc.

-Maximize room revenue and occupancy by reviewing status daily. Analyzing rate variance, monitoring credit report.

-Train, cross-trains, and retrains all front office personnel.

-Achieving our objectives through effective planning setting sales goals, analyzing data on past performance, and projecting future performance.
Company industry:
Hospitality & Accomodation
Job role:
Sales

field sales executive

March 2019 - September 2019

DHL GLOBAL FORWARDING

Doha, Qatar

March 2019 - September 2019

Maintaining relationships with clients by providing support, information, and guidance for their needs.

- Monitoring all the shipments of clients on time to prevent any misunderstanding.

- Discovering new opportunity for business proposal by visiting and meeting the clients directly. Telemarketing, direct males, appointments calls and direct visit.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Front Office Supervisor

June 2016 - March 2019

Strato Hotel by Warwick And Resorts

Doha, Qatar

June 2016 - March 2019

Processing reservations by mail, telephone, or central reservation systems referral. Maintain an inventory of vacancies reservations and room assignments.

- Received and handled guests' complaints and coordinated with Duty Manager to resolve issues.

- Handled guest requests and ensured that appropriate actions have been taken.

-Assisting guests with their travel bookings and flights.
Company industry:
Management Consulting
Job role:
Hospitality and Tourism

Admin Assistant

February 2014 - May 2016

Al Noor clinic

Hail, Saudi Arabia

February 2014 - May 2016

Completes assessment of patient and documents in medical records.

Develops a plan of care based upon the assessment, diagnosis, and expected outcomes of patient.

Administration of medications and documents.
Assist in carrying out procedures and doctors in order, according to accepted standard.
Company industry:
Residential & Nursing Care Services
Job role:
Medical, Healthcare, and Nursing

Customer Service Representative

January 2012 - January 2014

DZPA Radio Station

Philippines

January 2012 - January 2014

Operated telephone switchboard station.

- Answered, recorded, logged, and processed all calls, requests, questions, or concerns.

- Checked back with callers on hold to update status.
Received, recorded, and relayed messages correctly, totally, and legibly.

-Providing information to clients about services. Responding to request from clients for assistance and information, providing information about the local area.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Call Center Agent

March 2010 - January 2012

HSBC ELECTRONIC DATA PROCESSING

Philippines

March 2010 - January 2012

- Maintain all billing and collection records. Attracts potential customers by answering product and service questions, suggesting information about products and services.

- Prepare serve orders, maintain customer accounts.

- Respond to all customer inquiries and complaints, and conduct collection activity on activity on active and inactive accounts.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Abra Valley Colleges

March 2012

March 2012

Bachelor's degree, Bachelor of Nursing

Philippines

Abra State Institute Of Sciences And Technology

June 2007

June 2007

Higher diploma, Bachelor of Education

Philippines

Skills

Microsoft Office

Expert

Sales

Expert

Customer Relationship Management

Expert

Customer Service

Expert

Tourism

Expert

Customer Services

Expert

Microsoft Office

Expert

Pubic Speaking

Expert

Leadership

Expert

Call Center Development

Intermediate

Pediatric Nursing

Expert

Microsoft Excel

Expert

Medical-Surgical

Intermediate

Sales

Expert

office administration

Expert

direct sales

Expert

problem solving

Expert

social media marketing

Intermediate

business intelligence

Expert

digital marketing

Intermediate

sales coordination

Expert

contact centers

Expert

market research

Expert

customer relationship management

Expert

negotiation

Expert

marketing

Expert

operation

Expert

marketing management

Expert

Point of Sales

Expert

mobile

Expert

materials

Expert

microsoft powerpoint

Expert

outlook

Expert

opera

Expert

typing

Expert

order

Expert

mail

Expert

teamwork

Expert

team leadership

Expert

office work

Expert

minutes

Expert

accounting

Intermediate

Microsoft Office

Expert

Sales

Expert

Customer Relationship Management

Expert

Customer Service

Expert

Tourism

Expert

Languages

English

Expert

Arabic

Intermediate

Tagalog

Native Speaker

Training and Certifications

Certifications
time management
customer service

Hobbies and interests

Music