CSR
Globe Telecommunications
Total des années d'expérience :3 years, 0 Mois
⦁ Answering customer questions regarding products.
⦁ Asking customers questions in order to build a better understanding of their needs.
⦁ Preparing sales areas.
⦁ Checking the shop floor for out-of-date and damaged products.
⦁ Encouraging customers to buy products and services.
⦁ Organizing the shipping of goods to customers.
⦁ Listening out for and identifying opportunities to cross sell additional products and services.
⦁ Logging information onto computer systems.
⦁ Meeting and greeting customers in a friendly and timely manner.
⦁ Engaging in conversation with customers.
⦁ Preparing invoices at the time of service and processing payment.
⦁ Carrying out customer service assessments to identify and prioritise needs.
⦁ Maintaining a thorough understanding of all company products and processes.
⦁ Answering incoming showroom calls.
⦁ Confirming orders placed by customers via the phone, post and internet.
⦁ Answer the telephone, take messages, transfer call to suitable staff
⦁ Offer visitors, clients, partner’s pertinent information about the company and its activity.
⦁ Receive and send e-mails, memos, etc.
⦁ Handle correspondence, documents, and reports.
⦁ Type, print and make copies of important documents.
⦁ Handle all the documents of the staff.
⦁ Maintain office supplies, schedules and calendars.
⦁ Update the expiration of all the vehicle.
⦁ Welcome and attend visitors
Bachelor of science in Industrial and commercial communication