Customer Service Agent (CSA)
Singapore Airlines
مجموع سنوات الخبرة :3 years, 6 أشهر
I provided assistance to passengers with various needs, such as guiding them through check-in processes, resolving any issues or concerns they might have, handling inquiries, ensure safety and security and collaboration with other departments.
Handling customer orders promptly and accurately, ensuring timely delivery of products or services. Addressing customer inquiries, complaints, and concerns regarding orders, shipments, billing, or product quality. Building and maintaining positive relationships with customers through efective communication and personalized assistance.
Responsible for welcoming visitors, helping in carrying luggage, receiving calls from guests who have concern about their check-in and out, and assisting guests who are asking for directions.