CUSTOMER SERVICE ASSOCIATE, Level 2
Banco de Oro UniBank Inc
مجموع سنوات الخبرة :11 years, 6 أشهر
CUSTOMER SERVICE ASSOCIATE, Level 2
Banco de Oro UniBank Inc.
Kapitan Ponso Street Bauan, Batangas
June 01, 2012- March 01, 2013
Duties and Responsibilities
• Honest and patient at all times
• Receives checks, cash or other negotiable instruments in payment of fees or charges.
• Enters transaction data on accounting system terminal.
• Consults database to check status of financial accounts or verify information when necessary.
• Maintains and accounts for cash drawer and daily transactions; reports discrepancies.
MANAGER/CASHIER HEAD
Janoy' s Restaurant
Springville Meadows Bacoor, Cavite
September 8, 2011- January 30, 2012
Duties and Responsibilities
• Monitored and reported on activities and provide relevant management information.
• Carried out market research, competitor and public surveyed.
• Conduct meetings and plans for the efficient service and crews.
• Maintain cleanliness and orderliness within the area.
• Calculate the payments due from customers for goods, services and accepting various forms of payments.
BDO-GREENHILLS Main BRANCH
San Juan Manila
June 01-18, 2012
DUTIES AND RESPONSIBILITIES
• Familiarized with different transactions of the bank.
• Attend different types of seminars like, signature verification, knowledge for the genuine and counterfeit. Bills and coins, and safety inside the bank.
• Take simulation exercises to be more efficient and attentive teller.
ZEST AIRWAYS
Terminal 1, Manila Domestic Airport, Pasay city
December 11, 2011- December 16, 2011
DUTIES AND RESPONSIBILITIES
• Familiarize with airline jobs.
• Direct passengers to appropriate airport areas, such as gates, baggage claim, transportation and connecting flights.
• Provide high-quality customer service to the airline's passengers.
INTERNSHIP
Apprentice Ship (APEX)
MV SUPER FERRY 12
December 5-11, 2010
DUTIES AND RESPONSIBILITIES
• Vessel familiarization
• Front office operations, food and beverage and housekeeping services.
• Basic safety on the ship.
MAGSAYSAY INTERNATIONAL TRAINING PROGRAM
ASIAN CRUISE LINE (CHINA, KOREA, JAPAN)
September 4-10, 2007
• Cruise familiarization
• Onboard seminars like time quality, how the cruise operates, standard of the cruise
• Know the difference between other countries.
TICETING CLERK
Asian Terminal Inc. (ATI)
Sta. Clara, Batangas City
September 1, 2008- March 10, 2009
Duties and Responsibilities
• Communicate with pleasant personality.
• Give the passengers terminal ticket.
• Assist the passengers behind ticket counters.
• Logs the radio report and receives vehicle reservation.
• Communicates with the concerned authority for vessel's ramps.
• Performs other function as may be directed by Top Management.
PASSENGER SERVICE ASSISTANT
Cebu Pacific Airways Inc.
Terminal 1, Manila Domestic Airport, Pasay city
May 9, 2008 - August 15, 2008
Duties and Responsibilities
• Knowledge of flights and ground services.
• Answers questions and other information a wide variety of airline.
• Assist passengers to pass through the airport from ticket counters until board
• Welcome and check-in passengers.
• Offer frontline customer service to passengers.
• Check-in passenger baggage and support passengers with misplaced baggage.
TRAININGS ATTENDED
BANCO de ORO Unibank, Inc.
TAAL VISTA HOTEL
Tagaytay
November 16, 2007- January 4, 2008
DUTIES AND RESPONSIBILITIES
• Hotel familiarization
• Front office operations, food and beverage and housekeeping services.
• Logged information on calls received, where required and maintained detailed and accurate records.
• Answered a high volume of calls and maintained a rapid response rate according to agreed standards.
• Performed reception duties in and efficient, professional and courteous manner.
Degree: BACHELOR OF SCIENCE IN TOURISM, 2009-2011
ASSOCIATE IN TOURISM, 2006-2008 Institution: Lyceum of the Philippines University - Batangas Address: Capitol Site, Batangas City, Philippines