Mariem Arfaoui

Focusing on assisting customers in the process of making a purchase or transaction. This includes providing information about products or services, helping customers navigate through the buying process, addressing any concerns or objections they may have, and ultimately ensuring a smooth and satisfactory purchasing experience. Sales customer service representatives often work closely with sales teams to maximize sales opportunities and build long-term relationships with customers

Usually, sales team members handle the selling of products, and customer service representatives help customers with questions or issues after they make a purchase

Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction with a company. It involves addressing inquiries, resolving issues, and ensuring a positive experience to build customer satisfaction and loyalty.