Deputy Marketing coordinator and Translator in Nayomi brand
Kamal Osman Jamjoom EST
مجموع سنوات الخبرة :6 years, 4 أشهر
Kamal Osman Jamjoom EST
August 2011 till Now:
Deputy Marketing coordinator and Translator in Nayomi brand (Night wear brand)
Include responsibilities as:
• Participate in the Design, production of Promo cards, Banners, Catalogues of 4 seasons yearly.
• Prospect new clients and negotiate prices and different sales option.
• Meet with vendors and travel to conventions to negotiate the best purchasing prices, purchase top technology equipment that increase production while minimize the cost and duration of production.
• Manage the Brand CRM, E-mail to customers and SMS to customers.
• Issue weekly Newsletter and Monthly Marketing Reports.
• Mall trading and Working with the Mall management to upload the brand latest offers, promotions, campaigns, new launched products on their web sites, Face book, Twitter, Newsletter and Privilege books.
• Markets products by developing and implementing marketing and advertising campaigns; tracking sales data; maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases; preparing reports.
• Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
• Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.
• Prepares marketing reports by collecting, analyzing, and summarizing sales data.
• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
• Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
• Monitors budgets by comparing and analyzing actual results with plans and forecasts.
• Updates job knowledge by participating in educational opportunities; reading trade publications.
• Weekly and Monthly reports that goes out to the stores, Sale staffs and Area Managers with all the updated offers, promotions, new launched products and new Opened stores.
• Raise and process for payment to the finance the Business liquidation, Cash advance and Cash Receipts required.
• Follow up with the sale permission to the stores and raise LPO for the same.
• Follow up and compile all the customer Numbers and Emails from the stores and Submit to the relevant department ( the vendor)
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Create a calendar of events for a marketing campaign.
• Gather the analytics for a marketing project per the request of the marketing manager.
• Provide a clear line of communication between marketers and clients.
• Schedule meetings between clients and marketing professionals.
• Send communications amongst a group of advertising professionals to keep all participants informed about a project
• Suggest ways for a company to improve the results from its marketing efforts
• Track marketing campaigns to asses possible ways to improve their results
• Watch over the budget for a marketing campaign to keep the finances on track.
Social Media: Manage Nayomi (Night wear brand) brand Face book Page including:
• Uploading posts.
• Uploading artworks.
• Reply to customers inquiries.
• Run activities and contests online.
• Using face book page to compile feedback, suggestions and opinions from customers.
• Run survey on face book through the fans and customers about the brand regarding the products as quality, designs and prices.
• Upload all the latest offers, promotions, art works required as per the latest updates.
Alryum for Contracting and Establishing LLC in AL-Ain
(February 2010 - July 2011)
Personal Assistant for 2 Projects Managers.
• Create and maintain reports using Crystal Reports and SPSS and delivery systems - develop report automation, data archiving and retrieval mechanisms
• Work with senior management to create easy-to-read dashboards and other metrics.
• Develop and deploy the extraction, transformation, and loading routine for the Business Intelligence environment by sourcing the data from the operational systems, applying the business transformation rules to it, and loading it to the database.
• Coordinate deployment and manage projects related to deploying new features and improving the quality of services of custom in-house and SharePoint based technical solutions.
• Perform SharePoint, Windows and SQL monitoring and log analysis, as well as document configuration, procedures, and policies.
• Planning, Organizing, Managing, Communicating with central office staff, field staff, other state agencies, and vendors to implement migration projects, and solve any problems during and after the migration process.
• Schedule, plan and implement new functions and system parts.
Vodafone - Egypt
August 2009- January 2010
Customer Care service- Complain department team leader: Responsibilities include: Maintain the CSI score of 95%.
• Assign tasks and targets to the inbound Call Center Agents.
• 3 Disseminate information to the staff to ensure correct updates to the customers.
• Analyze the volume of calls, answered as well as abandoned calls on daily basis to ensure defined Service Levels are achieved.
• Monitor and evaluate the performance of the Call Center Agents and provide them with the feedback.
• Resolve escalated customer issues that are not being solved by the inbound Call Center Agents.
• Conduct monthly job related quiz for the inbound call centre agent, prepare monthly score cards and present it to the call centre management.
• Audit call and system workflows and submit report to Manager CRM.
• Ensure updating of recordings in the IVR and upload the relevant greetings related of festivals on timely basis post coordination with IT.
• Suggest innovative ways to improve work processes and technology.
• Maintain confidentiality and address personnel issues sensitively, appropriately in accordance with the established procedures and as per well documented plan.
• Monitor the breaks, log in / logout schedules of staff along with occupancy status.
• Work towards reduction of repeat calls.
• Ensure that maximum calls are handled by the inbound staff instead of being transferred based on the information provided thereby making an effort to maintain MIS accuracy at 95%, reduction in errors and increase the FCR percent.
• Prepare and submit monthly reports and relevant statistics for transferred calls /repeat calls /MIS enquiries/phone call requests sent and complaint status to Deputy/Manager CRM.
• Ensure correct work related information is circulated through checked task to the team at all times in order to avoid friction, miscommunication and employee dissatisfaction
MANTRAC Egypt
March 2008 - December 2009
Personal Assistant for the Department Area Manager
• Arranging appointments
• Taking messages
• Typing/word processing
• Filing; organizing meetings
• Using a variety of software packages
• Managing databases; handling correspondence
• Implementing and maintaining procedures/administrative systems
• Preparing letters, presentations and reports.
• Devising and maintaining office systems, including data management and filing;
• Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
• screening phone calls, enquiries and requests, and handling them when appropriate;
• Meeting and greeting visitors at all levels of seniority;
• Organizing and maintaining diaries and making appointments;
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
• Taking dictation and minutes;
• Carrying out background research and presenting findings.
• Producing documents, briefing papers, reports and presentations;
• Organizing and attending meetings and ensuring the manager is well prepared for meetings;
• Liaising with clients, suppliers and other staff.
Thank you for reading my resume
• University Education: From 2003 till 2007 • Bachelor Degree in Art and literate, Major in Sociology, Alexandria University, Egypt • EMC Certified Content Management Professional
• Pre-University Education: At El Nasr Girls College (E.G.C) in Egypt • From 2001-2003: International General Certificate of Secondary Education (IGCSE)
• From 1990 - 2000 Emirates privates School in UAE