Marietherese Ammoun

▪ Managing a number of high profile and valuable contracts and accounts.
▪ Developing and maintaining an account base, and delivering budgeted revenues as well as exceeding set sales targets.
▪ Launching pro-active sales campaigns and pursuing new business leads.
▪ Identifying the key decision makers and influencers within a business and then targeting them.
▪ Regularly updating senior managers of progress or areas of concern.
▪ Maintaining and updating administrative systems accurately.
▪ Ensuring that clients are maintaining their monthly payments.
▪ Resolving complaints with key account holders.
▪ Researching a client business strategies, markets, competitive landscape and operating methods.
▪ Developing and maintaining relationships with clients.
▪ Achieving agreed sales targets.
▪ Preparing quotations and following up on any quotes given.
▪ Identifying the customer needs.
▪ Negotiating contracts and agreements with clients.

- Establish appropriate business relationships with an existing and new customer base, to promote ICT services portfolio to them.
- Help positioning ICT as a highly capable services organization by demonstrating ICT capabilities in terms of specializations, expertise, and customer references.
- Help ICT achieve services excellence by analyzing and addressing customer and company challenges.
- Prepare, negotiate and review service level agreements and services proposals
- Report periodically to ICT management on sales activities and achievements
- Responsible for services sales including professional and consultancy services, services level agreements, vendor support contracts, outsourcing services, ...etc
- Developing and maintaining relationships with clients.
- Achieving agreed sales targets.
- Preparing quotations and following up on any quotes given.
- Identifying the customer needs.
- Negotiating contracts and agreements with clients.

- Develop baseline & updated program (using Primavera) for different projects
- Prepare, plan and maintain activities; monitor implementation and update plans with actual performance; review processes and procedures on completion to improve.
- Make all updates on project and make accurate analysis from these updates.
- Review daily, weekly and monthly reports
- Issue 2weeks look ahead for site team to apply - -- Follow all progress logs
- Issue a recovery for delay program
- Issue a complete claim for time extension program
- Issue an internal program for project
- Following progress in site and achieving target planes.
- Follow up with the project managers and subcontractors
- Manage and prepare a record book showing the monthly progress work ( Monthly photos with description) for the project of Renovation of Sheraton Hotel Doha 2014
- Prepare BOQ (Low voltage Division)
- Check the Audio/Visual, CCTV and access control design
- Coordinate with different departments MEP, Planning ….

- Installed, configured, and provide troubleshooting for Windows Server 2003 & 2008.
- Installed and configured an Active Directory Domain Controller.
- Configured Server Core; configured networking; security and system settings on Server Core.
- Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services.
- Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
- Backup administration.
- Implemented security policy and virus protection.
- Administered/provided troubleshooting for MS Outlook
- Administered and supported local/LAN printers
- LAN Administration: added users; printers; removed users; controlling access right list.
- Managed user accounts, groups, print queues and controlling access rights using Active Directory.
- Performed day-to-day administration functions, backup and restoration, file server maintenance.
- Monitored server performance.
- Supported more than 50 users.

• Installation & Configuration Windows Server 2008 R2
• Active Directory including creation of user accounts and assigning permissions as per company's policy
• Microsoft Exchange 2010 installation and configuring, including :
- Creation send/receive connectors
- Creation of accepted domains
- Configuration OWA ( Outlook Web Access)
- Creation DAG ( Database Availability Groups) between 2 or more mailbox servers
- Creation NLB (Network load balancing) between 2 Hub Transport Servers and Client Access Servers
• Microsoft Hyper-V
• Med-V (Microsoft Enterprise Desktop Virtualization)
• App-V (Microsoft Application Virtualization)
• Clustering with High Availability of Virtual Machines and their applications
• Assist on SAN ( Storage Area Network) configuration by FC (Fibre Channel) or ISCI(Internet Small Computer System Interface) disk presentation on Servers.

*Provided computer help desk support via telephone communications with end-users.
*Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists

• Optimization for 2G, GPRS & 3G
• Drive Test Engineer
• 2G / 3G Drive testing (Data gathering ) using TEMS investigation.
• Analysis of gathered data using MapInfo

• Configuration GGSN & SGSN
• Configuration MSM (Mobile Session Management ) &MSP (Mobile Smart Proxy)
• Oracle Database