Operator
MAF Dalkia Middle East
Total years of experience :12 years, 10 Months
Call Center, Operator
MAF Dalkia Middle East
22 December 2013-Present
Receives calls and clients complaints and entering them to the system.
Opens Job tickets and tracks them.
Contacts engineers and technicians and follow up the status of the work
Generates required reports
Assign job order number for each case before entering them in to the system.
Guest Relations Host -Receptionist
Corporate Retail Estate Services
Standard Chartered Bank, DIFC
10 June 2012- 19 December 2013
Guest Relations Services
The Arabian Resort Dubai
Madinat Jumeirah Resort - Al Qasr Hotel
04 April 2006 - 5 June 2013
● Provide high quality guest service, ensuring a safe, comfortable and welcoming atmosphere
● Attend to guests warmly during check in/out ● Handle guest enquiries, feedback, complaints and requests and ensure customer satisfaction
● Provide customers with satisfying and memorable experience by mingling with them and furnishing them with travel information within Dubai and the rest of the UAE
Other job responsibilities: ● Promote a distinguished and professional hotel and staff image to guests requiring assistance with a prompt, caring and helpful attitude
● Awareness of all rooms division procedure and provide a full cooperation with colleagues to respond promptly to guests requests
● Check daily individuals, VIP, group arrivals and departures
● Escort incoming guest to the room, introduce hotel facilities and offer GRO services
● Follow-up on guest amenities
● Constantly monitor all guests' requests during their stay
● Awareness of all hotel events, promote and provide assistance to their events
● Manage guest complaints and provide the necessary follow-up
● Fully trained in all room division areas
Guest Relations Officer
Capitol Hotel, Dubai, UAE
16 September 2003 - 10 October 2005
● Provide high quality guest service, ensuring a safe, comfortable and welcoming atmosphere
● Attend to guests warmly during check in/out ● Handle guest enquiries, feedback, complaints and requests and ensure customer satisfaction
● Provide customers with satisfying and memorable experience by mingling with them and furnishing them with travel information within Dubai and the rest of the UAE
Sales Assistant
Duty Free Bahrain
Bahrain International Airport
July 2002 - August 2003
Store Supervisor
Levi's, SM Malls Group
Cagayan de Oro City, Philippines
April 2001 - June 2002
Bachelor of Arts Major in English, Mindanao State University, Philippines (Apr.1997)