Store in Charge
Redline Trading LLC
مجموع سنوات الخبرة :9 years, 2 أشهر
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan budgets and authorize payments and merchandise returns.
• Advising and providing customers with an enjoyable shopping experience
• Winning sales to meet targets
• Taking pride in the store and maintaining it to a high standard
1. Financial Contribution
• Contributes toward store profitability by seeking opportunities to increase sales, manage inventory and cost of goods control and labor costs.
• Maintains daily, weekly and period financial reports.
• Ensures all cash handling and cash register function are performed in an accurate and consistent manner.
• Maintains final accountability for store operations, partner development and financial contribution.
• Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked.
• Effectively communicates new product information to partners.
2. Develops Partners
• Trains and develops partners to demonstrate all Starbucks customer service standards, operating standards and Star Skills
• Expects and encourages full participation of partners in creating store goals and developing plans.
• Determines daily and weekly staffing requirements, recruits, conducts interviews, make hiring and termination decisions, schedules and apportions partner work hours, and schedules partner's time off.
• Resolves partner complaints and concerns, provides ongoing performance feedback, conducts formal performance and salary reviews and counsels partners when necessary.
3. Maintains Quality Store Operations
• Ensures all company policies, store standards and procedures are communicated effectively to partners and maintained and followed in a consistent manner.
• Follows all guidelines outlined in the Policy and Procedures Manual to create and maintain the safest environment for our partners and customers.
• Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operation.
• Provides the Starbucks "Service Experience" consistently for all our customers.
• Ensures store appearance and equipment area maintained in a consistent manner.
• Maintains consistent speed of service to the customer by ensuring all store staffing requirements.
• Demonstrates the 'Just Say Yes" behavior by taking care of all customer requirements.
• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Handled all media and public relations inquiries.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Created weekly and monthly reports and presentations.
• Received and screened a high volume of internal and external communications, including email and mail.
• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.