Customer Service Manager
belle you
Total des années d'expérience :4 years, 3 Mois
Answers to customer questions — by mail, in the built-in chat on the website page, in social networks.
Work in CRM, order formation, order payment control.
Collecting feedback from customers and transmitting it to responsible colleagues.
control of the work of the hall
compliance with service standards
work with documents, cash register /cash reporting
conducting interviews
managing a team of up to 20 people
training and motivation of employees
resolving conflict situations with guests
marketing