Senior Teller / Cashier / Customer Service Associate / Personal Assistant
DUBAI BANK
Total years of experience :15 years, 5 Months
Customer Service Officer - Main Responsibilities
• Friendly, courteous and helpful to customers and colleagues.
• Promote the bank’s products and services and maintain good relationship with all the customers.
• Reduce the customer’s waiting time by providing effective and efficient customer service.
• Guide customers whenever required to update their signature, addresses, etc.
• Educate and increase customer awareness on the usage of other delivery channels such as ATM, Phone Banking and any other available channels.
Senior Teller - Main Responsibilities
• Effects cash payments against a valid instrument/voucher after signature verification/identification as per the Bank’s Policy.
• Accepts cash deposits (vigilant and examine the notes for “counterfeits” if any).
• Issue Manager’s Cheque(s) and Demand Draft(s).
• Handles Sales and Purchases of Foreign Currency notes.
• Handling of Clearing cheques and Scan them through ICCS.
Personal Assistant - Main Responsibilities
• Performed administrative duties of maintaining reports and providing informational support.
• Assisted the Area Manager in his email correspondence, preparing reports and presentations.
• Received clients on behalf of the Area Manager and assisted them in solving common queries.
• Prepared agendas on a daily basis for the Area Manager.
• Maintained a cordial relation with rest of the department.
• Performed clerical functions whenever required.
• Acted as a communication link between the clients and the supervisor.
• Organized, managed and maintain the Area Manager’s meetings and appointments.
• Updated the Area Manager’s schedules and diary.
• Interacted on a daily basis with organization staff, executives, clients and visitors.
• Coordinated the scheduling of conferences, events and distributed minutes for the same.
Main Responsibilities
• Buying and Selling of Currency
• Processing of remittances using different software’s.
• Receiving and Sending of Western Union
• Accept payment of different credit cards.
• Selling of National Bonds.
• Consolidating and balancing the total remittance process, National Bonds and all currency at the end of day
Main Responsibilities
• Effects cash payments against a valid instrument/voucher after signature verification/identification as per the Bank’s Policy.
• Accepts cash deposits (vigilant and examine the notes for “counterfeits” if any).
• Issue Manager’s Cheque(s) and Demand Draft(s).
• Handles Sales and Purchases of Foreign Currency notes.
• Handling of Clearing cheques and Scan them through ICCS.
Customer Service Officer/Front liner
• Attends to walk in and existing bank customers’ inquiries and assist them for their needs.
• Friendly, courteous and helpful to customers and colleagues.
• Promote and sell the bank’s products and services and maintain good relationship with all the customers.
• Reduce the customer’s waiting time by providing effective and efficient customer service.
• Guide customers whenever required to update their signature, addresses, etc.
• Educate and increase customer awareness on the usage of other delivery channels such as ATM, Phone Banking and any other available channels.