مارينا عزام

• Overseed daily operations of the pastry shop, ensuring high standards of food quality,
presentation, and customer service
• Managed staff scheduling, training, and performance to maintain efficient workflow and
excellent guest experience
• Supervised production, display, and sales of pastries, desserts, and beverages
• Coordinated with kitchen and service teams to ensure timely preparation and smooth
service
• Monitored inventory, controlled costs, and placed orders for ingredients and supplies
• Ensured compliance with hygiene, food safety, and health regulations
• Handled customer feedback and resolved issues professionally to maintain satisfaction
and loyalty
• Supported sales initiatives, promotions, and seasonal product launches

• Oversee daily front-of-house operations, ensuring smooth service flow and a high
quality guest experience.
• Supervise and support baristas and bartenders during peak hours, maintaining
consistency in preparation and presentation.
• Act as the main contact for customer concerns, resolving issues professionally and
promptly.
• Monitor staff performance, provide coaching, and ensure adherence to service
standards.
• Coordinate between service and kitchen/bar teams to maintain timing, accuracy, and
quality.
• Ensure compliance with hygiene and safety standards across dining and bar areas.
• Assist with the creation and rollout of promotional events, seasonal menus, and
upselling strategies.

• Supervised daily F&B operations, ensuring high service standards and guest satisfaction.
• Trained and led staff, fostering teamwork and a positive workplace environment.
• Coordinated with kitchen staff for timely service and quality presentation.
• Built vendor relationships to secure quality products at competitive pricing.
• Managed guest inquiries and complaints with professionalism.
• Collaborated with management on seasonal drink menus and promotional campaigns.

• Supervised daily operations, guiding staff to deliver outstanding service.
• Managed inventory of sushi ingredients to maintain freshness and reduce waste.
• Oversaw food preparation and addressed guest feedback promptly.

• Balanced cashier duties with inventory and expiry date management.
• Managed FMCG transactions and adapted to fast-paced operations.