marina souza

Global support for mobile telecom operators for PIC (Oracle’s tools that service providers need to capture network
traffic data and convert it into useful BI for troubleshooting and managing traffic, roaming, and services, in addition to
revenue) and SBC platforms. Similar position as to Tekelec but under Oracle. Some of the customers:Tim Brazil,
Claro, Movistar, ATT, Jersey UK, Bell Canada, Syniverse, Orange, Comcel, Megafon, Bharti, Etisalat, KPN, Telcel.
Working in different customers VPN in oracle linux platform.
• I responded to service requestes always respecting the time agreed.
• I have met customer level expectation in most of the tickets I worked.
Organising Committee for the Rio 2016™ Olympic Games

Customer technical support for IAS: real time monitoring software platform; SS7, ISUP traffic troubleshooting. Support
remotely and locally customers as TIM, Claro, Telefonica, Movistar, Movilnet. Hardware diagnostics of HP Proliant,
Blade servers, Tekservers. First contact for clients locally and remotely on service requests. Performing MOP on site
in Brazil and remotely, for hardware’s replacement; STP and Epap customer’s troubleshooting and health check
procedures;
Claro

Core network second level support, mobile Switches AXE Ericsson, networks elements (HLR, VLR, MSC, BTS, MGW,
etc); Network Monitoring on Sentinel platform; Platform’s preventive maintenance execution; Responsible for
international roaming registration issues investigation, IR24 tests for Roaming agreements.