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Marina Waheed, Executive Floor Manager

Marina Waheed

Executive Floor Manager ·Transworld

United Arab Emirates

Master's degree, Arts And Education

Work experience

Total years of experience: 19 years, 7 months

Executive Floor Manager

June 2017 - Present

Transworld

Islamabad, Pakistan

June 2017 - Present

• Working as Floor Manager:
• Floor Management/ Schedule Meeting and Manage Calendar, Memos, MOM,
• Petty cash management
work as a admin assistant as well
• Courier Management end to end.
• Guest and delegations of Executive handling/ Event Management.
• Schedule meeting for CEO/ Board Meetings.
• Executives Travelling management.
• Ensure everything is running smoothly and that the CEO is only working on high level matters that impact the organization.
• Review various reports, important tasks and notify CEO of problems that require attention.
Expense claims Management nationwide.
Jazz- vendor handling of all employees numbers with all operations end to end .
Company industry:
Telecommunications
Job role:
Administration

Assistant Manager Corporate Sales

May 2014 - May 2017

Baba international travel and tours

Islamabad, Pakistan

I found this job using Bayt.com

May 2014 - May 2017

* Corporate Clients Handling.
* Achievement of monthly and yearly sales targets.
* Time to time visit the clients.
* Provide good services for existing ones and intiate leads of new clients .
* Plan group traveling of corporate clients
* Meeting of staff weekly for target achievement
* Plan stratigies to improve buisness and quality of buisness.
* Facilate all type of clients.
* Development of travel plans for buisness enhacment.
* Product Marketing through social media.
Company industry:
1358
Job role:
Sales

Outbound customer care Executive

November 2012 - May 2014

Ptcl

Islamabad, Pakistan

November 2012 - May 2014

* Call the customer after services deployment for verification and feedback.
* Churn management project
* sales calls for enhancement of the business.
* System complaints feedback to the customers
* Weekly meeting and quiz for product knowledge.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Care Executive and TL

August 2007 - June 2012

Ufone

Islamabad, Pakistan

August 2007 - June 2012

* Customer Handling
* CRM software management
* Complaint management
* Complaint Registration
* Pacakges information
* Churn customer management
* Corporate clients handling
* Perform duty as a Team Lead or provide assistance to
the reporting staff
* plan team members roaster
* worked for customer care centre as well
* Greet the clients in better way to enhance the sales
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Reservation Officer

June 2006 - June 2007

Waljis Travel and Tours

Islamabad, Pakistan

June 2006 - June 2007

* Corporate clients handling
* Reservation of the vehicles on demand.
* Entertain almost 250 queries per day
* walk in clients handling
* Pacakges information
* Handle complaints
* Deliver timely services
Company industry:
1358
Job role:
Hospitality and Tourism

Education

University Of The Punjab

August 2008

August 2008

Master's degree, Arts And Education

Pakistan

GPA (rating): Very good

GPA (rating): Very good

MA Arts in 2010 Graduation From AIOU 2008

Skills

Multitasking
Expert
Multitasking
Expert
Communications
Expert
Communications
Expert
Facility Operations
Expert
Facility Operations
Expert
Customer Support
Expert
Customer Support
Expert
Employee Relations
Expert
Employee Relations
Expert
Excel data handling
Expert
Excel data handling
Expert
Communication skill
Expert
Communication skill
Expert
mail
Expert
mail
Expert
quotations
Intermediate
quotations
Intermediate
office administration
Expert
office administration
Expert
outlook
Expert
outlook
Expert
office management
Expert
office management
Expert
procurement
Intermediate
procurement
Intermediate
office work
Expert
office work
Expert
purchasing
Intermediate
purchasing
Intermediate
operation
Expert
operation
Expert
Writing
Intermediate
Writing
Intermediate
purchasing management
Intermediate
purchasing management
Intermediate
logistics
Intermediate
logistics
Intermediate
supply chain management
Expert
supply chain management
Expert
ms project
Intermediate
ms project
Intermediate
telephone support
Expert
telephone support
Expert
Multitasking
Expert
Multitasking
Expert
Communications
Expert
Communications
Expert
Facility Operations
Expert
Facility Operations
Expert
Customer Support
Expert
Customer Support
Expert
Employee Relations
Expert
Employee Relations
Expert

Languages

English

Expert

Training and Certifications

Certifications
PMP project management
Sep 2020

Hobbies and interests

Reading Books and Hiking