Programme Manager
Fitch Learning
Total years of experience :16 years, 3 Months
Key responsibilities include:
•Strategic deployment of a portfolio of training programmes, for initial planning, through execution to evaluation and analysis
•Project manage multiple large scale training programmes
•Managing the design and implementation of programmes for worldwide financial institutions
•Attend regular client meetings to plan, implement and review training programmes
•Build and maintain strong relationships with internal and external stakeholders, including the management of facilitators
•Effective communication with all stakeholders to ensure the alignment of the programme and deadlines are met
•Design and maintain project plans to ensure all stakeholders are on track
•Design training material and ensure they are accurate and delivered within timelines
•Mark exams and provide accurate and detailed result reports
•Detailed pre and post programme reporting and feedback on client metrics
•Amend and revise programmes as necessary to reflect changes in the work environment
•Maintain and update custom built learning portals
•Upload training material and programme information to the learning portals
•Arrange flights and accommodation
•Manage visa process
•Manage client payments and 3rd party payments
•Prepare and distribute notifications to all stakeholders
•Actively address issues that arise during the running of the programmes and respond appropriately and swiftly
•Ensure all programme metrics are satisfied and all critical events have taken place
Key responsibilities include:
•Project management for EMEA Vendor training programmes
•Managing the planning and execution of Vendor's Training, Enablement, Certification & Development programmes
•Event management for partners across Europe - large scale partner events
•Programme management of training programmes to client expectations and drive program results
•Work with our customers to drive performance and achieve our customer programme metrics
•Programme Budget & Forecast management
•Build and maintain strong relationships with our customers and theirs
•Liaising with providers to deliver their services on time and ensure a smooth running of all training interventions
•Plan, manage and coordinate 3rd party supplier logistics across regions
•Manage training plans, schedule and communicate with all stakeholders on progress in both English and German
•Create training classes and upload to training portal
•Update and maintain training portals
•Oversee fill rate for all training classes
•Design and send out of high important communications
•Data management and reporting on mail out communications
•Handling all student communications
•Manage student materials
•Dealing with all training enquiries to ensure complete customer satisfaction
•Provide regular project reports for internal and external use
•Ensure Data Integrity and Systems alignment associated to our customer programs to support execution and accurate reporting
•Processing student payment and supplier invoices
Key responsibilities include:
•Providing outstanding learning advice from public scheduled training to bespoke in-house programmes through to the latest e-learning and mobile learning
•Sourcing suitable learning solutions to help organisations to improve the performance of learning
•Build strong and long lasting relationships with both clients and training providers
•Set up new providers and liaise with finance and supplier management
•Using market intelligence to recommend appropriate training solutions
•Training course bookings and course scheduling
•Identify new opportunities, forecast, pipeline and opportunity management
•Effective communication to understand and analyse clients learning needs and suggest appropriate solution
•Prepare and hold presentations
•Negotiate of sales
•Update and maintain CRM database, CourseBooker and Enterprise Study
•Produce monthly reporting including budgeting
•Processing and coordinating invoices
Key responsibilities include:
•Provide professional learning & development advise and support to our clients
open course bookings “Essential Management” “Inspirational Leadership” and “Sales Essentials” and overseeing fill rate
•Consult with clients which course will meet their needs
•Arrange and attend meetings with L&D and HR to identify their training needs and provide sufficient solutions
•Scheduling training calendar
•Post course follow up and support
•Plan and assist in the design of tailored training programmes working closely with our trainers
•Project manage and coordinate learning and development initiatives
•Co-facilitate and observe training interventions including video recording
•Support senior management & delivery team in the research of new training innovations and maintain existing training material
•Update and maintain client database and producing reports
•Effectively communicate and influence both external and internal stakeholders
•New staff management and training
•Maintain in-house training venue and source external venues as and when required
•Develop & maintain strong relationships with internal and external clients
•Writing and presenting proposals
•Sales negotiations
(internal promotion)
Promoted to Member Services coordinator with the following responsibilities:
•Liaise with key and high profile clients,
•New members and trader registrations and implementation
•Set up system requirements for connectivity
•Facilitate testing
•Assure the legal and technical requirements of registration and implementation are met
•Provide a high standard of member and customer support
•Administration of the SWX trader exam
•Fast, efficient an accurate resolution of queries raised by members
•Distribution of member information
•Administration of trader & automated system data
•Setting up and maintaining trading profiles
•Ensuring member records are up to date
•Review and maintain member files
•Support help desk with clearing and settlement queries
•Reconciliation between exchange and LCH
Joined SWX Europe with the following responsibilities:
•Assisting HR with any queries and bookings
•Diary and time management
•New staff training and interviewing
•Liaising with suppliers and negotiating prices
•Expenses, Credit card statements and budgeting
•Assisting members of staff with any queries, such as flight and hotel bookings, meeting arrangements and setting up conference calls
•Setting up meetings abroad - liaising with Chairman, CEO and Executives
Relevant Earlier Career
Business Administration •Economics •Commodity Sales •Accounting Skills & Interests •Project Management •Consultancy •Coaching •Management & Leadership •Learning & Development •Personal Development 1