Fault Reporting Officer
Facilities Management & Maintenance Company, LLC
مجموع سنوات الخبرة :21 years, 10 أشهر
- Responsible for Customer-Contract Deliverables: Provide clear and accurate data for reporting the operational performance of the project, incidents, accidents, personnel, asset records, customer feedback and all other relevant information, Preparation of daily, weekly and monthly operational Planned Preventive, Corrective, Reactive, additional Service Maintenance reports for operations team’s productivity.
- Overseeing all data through project’s digital tools - Archibus CAFM system & Excel Macro Mini CAFM System: ensuring the deliverables of the project are being met and all data, assets and associated records are updated, set up, maintain and monitor progress and report against specification ensuring all dashboard and reports are operating and accurate in accordance with the Contract.
- Providing Technical support: First line in maintenance troubleshooting, fault diagnosis and pushing to proper team/staff for immediate resolution. Ensuring the team maintains service call function, deliver agreed SLA''s and communicating to the requestor regarding work order status. Continual Improvement on processes and procedures to support service delivery including escalations and team management.
- Maintaining Customer Service Standards: First point of contact for the client enquiries received via inbound calls, chats and through e-mail channel, Customer support by actively responding to queries and handling complaints, follow up with the internal teams and the suppliers for the resolution and inputs. providing customer feedback to the appropriate internal teams, Escalate timely issues to management. Manage client expectations, take ownership of client escalations and deliver satisfactory resolutions for compliments and complaints.
- Leading the Division’s Sales, Marketing, Technical & Maintenance Team.
- Responsible for generating leads, prospect research. leads communication and all sales process leading team of staff.
- Responsible for researching, analyzing and reporting on potential business opportunities.
- Conduct research and find resources to help staff & management make decisions about project and development possibilities.
- In-charge of the general office & administration support.
- Managing corporate incoming & outgoing communications & management executive email accounts & calendars,
- Coordinate and plan company events.
- Responsible for general HR management & documentation.
- Directs general office/HR - policies & disciplinary procedures.
- Conducts recruitment and hiring process, job postings, interviews, background check and other pre-employment requirements.
- Responsible for new employees’ on-boarding, clearance & exit process for all outgoing employees.
- Administrative Services Management, arrange travels and events
- Executive-Personal Assistance, scheduling meetings and conference calls & appointments
- Executive Office Time Management, Calendar Management
- Customer Service management, Call & Email Reception
- Marketing & Sales Support, generate leads and prospect research and leads communication
- CRM Management, Salesforce Optimization, CRM updating, optimization & adoption
- Media Management, Online Media Support,
- Online Sales Management, Productivity Tools
- Expense Management, Executive Assistance with expense filing and reimbursements
- In-charge of the general office & administration support, office logistics & transportation
- Handles purchasing, safekeeping and distribution of office supplies & office inventory management;
- Management of General office records & document control.
- Responsible for providing secretarial, clerical, and administrative support
- Managing corporate incoming & outgoing communications & management executive email accounts & calendars, Coordinate and plan company events.
- Managing customer inquiries, screening incoming and outgoing calls, e-mails, fax distribution to appropriate personnel.
- Officer in-charge for Standardization, ISO certification, Departmental Standardization Audits.
- Officer in-charge for managing company subscriptions & office services contractor contracts.
- Conduct research and find resources to help staff & management make decisions about project and development possibilities.
- Conduct recruitment and hiring process, including job postings, scheduling of Interviews, background check and other pre-employment requirements);
- Payroll processing & management.
- Responsible for general HR management & documentation.
- Direct office and hr policies & disciplinary procedures.
- Carried out Clearance & Exit process for all outgoing employees.
- Overseeing governmental subscriptions & contracts.
- Handles purchasing, safekeeping & distribution of office supplies & office inventory management;
- Responsible for such accounting job such as requesting, recording & reimbursements of payables & receivables, bookkeeping.
- Performed administrative support & management for the company, Homecare Center, Rehab Center & to the Medical Center.
- Coordinates and plans company events
- Management of General services department including office logistics & transportation.
- Management of General office records & document control.
- Responsible for providing secretarial, clerical, and administrative support
- Preparing correspondences, proposals, quotations, local purchase orders, sales report, invoices.
- Attending customer inquiries, screening incoming and outgoing calls, e-mails & fax distribution
- Monitoring office supplies, stationeries, production supplies and preparing purchase requisition.
- Manage all staff responsible for specific tasks, and assignments. Attend personnel’s needs inquiries, requests and complaints.
- Departmental human resources management & administration. Monitoring and reporting attendance, leaves and eligibility of all employees.
- Creating, controlling and reporting status of Purchase Request, and Cash Expenses through ERP
- In charge of preparing all documents required by Custom for the import and export goods both in UAE and country of Origin.
- Document Control, maintain general filing system for all documents, reports and correspondences for office reference and operations.
- Responsible for the implementation and ongoing maintenance of all office policies and procedures.
- Coordinates repairs & maintenance of all office equipment
- Coordinating clients’ confirmed order to register, prepare and process the Sales Order and Delivery Order. Respond to client's complain and identifying prevention solution.
- Communications, Research & Business Development Officer May 2010 - July 2011 - Abu Dhabi, UAE
- Responsible for researching, analyzing and reporting on potential business opportunities.
- Managing internal and external communications to support CEO’s business initiatives.
- Responsible for administrative development of corporate policies & procedures
- Liaising with the company in its relevant business related individuals & external organization.
- Leading the marketing & company branding development.
- Planner and assessor on a variety of assignments and organizing special events and projects.
- Business Development Officer October 2009 - May 2010 - Abu Dhabi, UAE
- Responsible for Company’s development plan & initiatives, lead & follow up the concerned team for its implementation.
- Analyze, research & report business/market plans. Identify opportunities for growth, development and expansion of the company’s operation as per strategic plans.
- Organize & facilitate the Company set up of operations in the region in accordance with the regulatory requirements.
- Responsible for creation of research, reports, proposals & presentations.
- Assisting in assessing of consultancy, sponsorship & franchising contracts of the Company.
- Coordinates and key point of contact for CEO’s personal, family, charity & public affairs.
- Executive Secretary to the CEO June 2009 - October 2009 - Abu Dhabi, UAE
- Executive in-Charge of General Office Management
- In-charged in the company’s Internal & External Communications
- Handling Administrative Memo Facilitation & Documentation
- Assisting the CEO in all her business requirements, business research done for different company business opportunities.
- Initiates the implementation, revision and improvement of company procedures
- Assisting the Marketing Group in all of their Incoming & outgoing Project Communications
- Documents & Logistics Facilitation of all the projects
- Executive-in-Charge of General Office Management & Internal & External Communications
- Assisting the Managing Director & Company Board Members in all of their business requirements & purchasing
- Responsible for Business Studies done for different company business opportunities.,
- Creditable to each and every Feasibility Studies done for numbers of international Companies prospected to have business with.
- Documents & Logistics Facilitation of all the projects
- Head of Marketing / Business Development Officer (directly reporting to the President/CEO) December 2002 to June 2007 - Pasig City, Philippines
- Head of the Marketing responsible of selling five projects from different Locations.
- Generate Formulate Sales Strategies, Sales Reports & Analysis
- Feasibility & Competitive Studies for new projects
- Sales Group Assessment & Trainings
- In-charged with the maintenance of Updated Group advertisement paraphernalia, sales budget & monthly activity planning & weekly set up of project open houses & exhibits.
- Marketing Assistant (directly reporting to the Marketing Head/Admin) December 2000 to February 2001 - Pasig City, Philippines
- Assisting the marketing Head in conducting Trainings & Project Briefings, Group in Sales Activities
- Assisting the Admin Group in publishing advertisement materials & generating Memo’s & Promos for Agents
- Personal Secretary (directly reporting to the Group Manager/AVP-Chartered Investment Group) December 1998 to May 1999 - Pasig City, Philippines Assisting the Group Manager in generating Sales Activities, Sales Reports, Sales Memo’s & other documentation requirements
