Pre-Sales Manager
Netways
مجموع سنوات الخبرة :14 years, 0 أشهر
Prepared Responses to tenders and RFPs, proposals, and quotations ▪ Conducted technical and commercial presentations for the customers ▪ Conducted POCs to GCC customers ▪ Prepared Pre-Sales Procedures and Processes ▪ Established Partnerships with major vendors: Microsoft, Kony Mobility, Sitecore… ▪ Provided technical and administrative product information, demonstrations, and/or Product training. ▪ Developed and executed account strategy by collaborating with account team to deliver stronger, more relevant value propositions
Prepared Responses to tenders and RFPs, proposals, and quotations ▪ Architected cloud and hosting infrastructures ▪ Designed secure solution for major Customers in Kuwait like Kuwait Oil Company, IPG, KAMCO… ▪ Conducted technical and commercial presentations for the customers ▪ Followed up with the sales team to ensure that the all the customers’ requirements are met ▪ Followed up internally with the team for onboarding the customers and preparing the related procedures
Reporting to the Chief Commercial Officer and working to GCC region (UAE, KSA, Qatar, and Kuwait), my job was divided into two main categories: Sales operations and Vendor Management:
Sales Operations:
-Reports, business insights, and analytics guided C Level officers to take the best decisions
-Introduced several changes to the sales platform in order to make it easy for team to enter information and at the same time retrieve all the necessary data for the analysis
-Prepared clear budgets, forecasts, and targets for the sales team
-Prepared proposals and quotation templates to facilitate per-sales work and reduce proposal preparation time
-Designed and executed Lead generation plans that increased our funnel/closed opportunities by 20%
-Worked on deals assigned to the sales and account managers team and guided them through the correct solution that meets the customer requirement
-Provided coaching and professional development to sales associates
Vendor management:
-Managed contracts and made sure to achieve win-win situations with our partners and vendors
-Generated Financial and Quantitative Analysis reports that assisted both, my company and our partners, in taking better decisions
-Submitted Partner Reports on monthly and quarterly basis, on time, hence increased our credibility with our partners
-Coordinated with partners and vendors on Leads and Opportunities in order to provide the customers with the best solution, at the best price, and in a minimum time
Reported to the technical Operation Manager and based in KSA. My team consisted of 12 engineers/specialists managing around 100 customers. Below were the main achievements:
Ensured the Service Desk team is delivering the required services according to contracted SLAs/SLOs. My team had a record KPI of 3 breaches in 3 years
Proposed, Implemented, and continuously updated quality policies, processes, and procedures that helped in decreasing our OPEX by 50%
Developed the team’s technical expertise which created satisfaction within my team and increased the overall productivity
Introduced automation to the service desk support which offloaded the team members and channeled them to focus on different, complex tasks
Reported to the Service Desk Team Leader, I was based in KSA and responsible of many important customers such as Ministry of Education, Ministry of Health…
-Managed several projects for VIP customers
-Managed project resources and sub-contractors
-Assisted in a mega project for Ministry of Education (both operation and implementation).
-Handled advanced customer requests.
-Handled system administration tasks
-Been on the Dean's list for 4 years -Second Place in Telecom engineers projects
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