Sales executive
Vertex Express Freight Forwarder
Total years of experience :4 years, 7 Months
• Selling Air & Sea Freight Forwarding services for Import & Export companies.
• Offering customers multi-modal transport services to/from all worldwide destinations.
• Maintaining and developing relationships with existing and new customers.
• Manage and co-ordinate customer portfolios undertaking an agreed number of monthly sales visit to new/existing customers.
• To gain a clear understanding of a customer's business and required solutions.
• Completion of quotes and assist with tenders as required.
• Responsible for making outbound calls in the campaign team offering customers special offers and promotions for the Voice and Data rate plans.
• Making service requests for the customers to change their Voice and Data rate plans.
• Responsible for answering the inbound calls and showing a broad Knowledge of the entire consumer Voice and Data rate plans and handling all the customers enquiries.
• Responsible for the outdoor sales of the rooms and suites and the facilities of the Hotels through identifying and winning new business opportunities with corporate Clients.
• Maintaining client relationships and cultivating new ones.
• To follow up leads received from other hotels and send feedback.
• To keep accurate and up to date records of all companies researched, contacts, business requirements.
• To send invitations to the incharge persons and decision makers for entertainment in the Hotels.
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• Responsible for greeting the patients and the Clinic visitors in a polite and helpful manner registering them according to the Clinic protocols.
• To ask the patient several questions prior to the MRI procedure in order to assure that there is no any contraindications and If the contrast material is to be administered to ensure that patient will not be harmed by the dye.
• In Case of Angiography to make sure that Certain routine blood tests are performed.
• Fixing and arranging appointments for the patients.
• Determining the financial status of patients and their eligibility for the Clinic services.
• Provide efficient and professional telephone services while receiving calls from the patients and hospital.
• directing the patients to the appropriate locations and services to perform the Radiological and neurological tests as MRI, CT Scan, X rays, Doppler Ultrasonography, Panorama Dental, Bone densitometry and Digitalized mammogram tests.
• Responsible for answering the inbound calls and showing a broad Knowledge of the Health Insurance Plans including the schedule of Benefits and the general exclusions which is entitled in the cardholder policy.
• Stating the network providers coverage where inpatient and outpatient services, laboratory and diagnostic, physiotherapy, maternity and dental and pharmaceutical services including the basic medical health care services are 100% covered on direct billing or with co-insurance percentage to Covered Persons.
• Making authorization requests for covered services with pre-authorization requests as MRI, CT Scan, X rays and Dental services.
• Assisting customers to know the required documents and the forms required to be filled to submit their claims by reimbursement and how submit an endorsement or apply for new insurance.
• Escalate issues to appropriate persons/departments whenever needed.
•Responsible for answering the inbound calls and handling customer inquiries providing accurate and pertinent information according to the contact center guidelines and quality standards.
•Showing a broad Knowledge of the Bank products and services and their competitive advantages.
•Setting up service requests for the customers and making data entry for the accounts, credit cards and Deposits using different systems.
•Responsible for handling confidential financial information of the customers.
•Resolving customers’ complains and claims, and updating the database with the case details.
•Escalate issues to appropriate persons/teams whenever needed.
•Identify sale opportunities for Credit cards and Loan products.
• Responsible for greeting and meeting all customers promptly and politely as they enter the store.
• Responsible for the sales of household and furniture products within the store through exceptional customer service and retail experience.
• Ensure all products are price-tagged and bar-coded before they are put on display.
• Ensure all stock is laid out and displayed according to standard layout norms.
• Ensure all stock administration (stock count, inter-branch transfer, dispatch and delivery) are recorded on the system in time accurately and correctly categorized.
• Ensure promotions and fast-selling lines are featured in the store.
• Effective stock replenishment to the store and assure continuous stock availability.
• Responsible for the representation and the sales as of Diagnostic Lab Kits as Glucose reagent Kit and hemoglobin, G.O.T & G.P.T, Creatinine assay, Urea Nitrogen (BUN) reagent, uric acid test kits, Diagnostic kits or reagent sets for determination of calcium in serum and PH reagent tests.
• Responsible for the sales of the Chemical accessories and disposables, and supplies for physician, hospital and reference laboratories.
• Visits hospitals to meet with doctors to persuade them to purchase the products.
• Building a good rapport with the doctors to follow up with them to supply them with their needs.
• Building and maintaining positive working relationships with medical staff and supporting staff.
• Compiles data on requirements and supply products, and making an action plan for every week.
• Keeping up to date with product knowledge and regularly attending company meetings, technical data presentations and briefings.
