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Mario Tschunke, Senior IT Business Partner EMEA

Mario Tschunke

Senior IT Business Partner EMEA ·Confidential

Germany

Bachelor's degree, Computer Science & Engineering, Business Administration

Work experience

Total years of experience: 21 years, 1 months

Senior IT Business Partner EMEA

March 2023 - Present

Confidential

Berlin, Germany

March 2023 - Present

Company industry:
Facilities & Property Management
Job role:
Information Technology

Director of Operations

July 2014 - August 2016

Confidential

Abu Dhabi, United Arab Emirates

July 2014 - August 2016

• Identify, analyze and resolve a wide range of technical, process, and operational issues providing quick and decisive solutions.
• Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand.
• Spearheads the strategic planning & meetings to develop and execute on Key objectives of the business.
• Provide leadership to cross-functional projects teams including external customer and vendor team members.
• Ensure all objectives for all departmental personnel are established and actively mentors and develops employees to obtain greater capabilities and assume greater responsibilities.

Company industry:
General Engineering Consultancy
Job role:
Management

Management Consultant

March 2013 - July 2014

Freelance

Malaysia

March 2013 - July 2014

• Rewriting the Business Plan for a spin-off of one of the biggest Universities in Malaysia
• IT Consultancy for Fortune 500 in APAC
• Consultant to a local trading company, bringing German companies together with Malaysian
• Creating eShops for SME in Malaysia and South East Asia

Company industry:
Business Consultancy Services
Job role:
Consulting

Head of IT Engineering & Service Desk Manager

January 2009 - December 2012

Cassidian Saudi Ltd. (EADS)

Riyadh, Saudi Arabia

January 2009 - December 2012

• Work Package Manager for IT Engineering in a 2 Billion U$ Project.
• Responsible for 12 IT Engineers in Germany and Saudi Arabia.
• Part of the responsibility is the scheduling and staffing of this Workpackage

Company industry:
Military & Defense
Job role:
Management

Management Consultant

April 2007 - September 2009

Freelance

Dubai, United Arab Emirates

April 2007 - September 2009

- Six month as Technical Project Manager on behalf of \]init\[ and the GTZ (German Technical Cooperation) for the Saudi eGovernment Program Yesser in Riyadh, KSA. One of my responsibilities has been the Disaster Recovery Plan (DRP). Worked directly with the Operational Manager. Additionally one month in Abu Dhabi, UAE to help with their DRP.
- Researched and Planned an implementation of a CRM System (10-15 users) for an US/Mexican Travel Company
- Reviewed Business Processes and streamlined the organisation with a Project and Action Plan for AtoBiz SRL in Argentina. Resulting in a 20 % of increase in productivity in the first month.
- Created a Project Plan and did research for Prana Systems LLC, an US company, how to setup a legal entity and office in Buenos Aires. The objective was to outsource the entire backoffice (Helpdesk, Sales, Marketing etc.)

Company industry:
Business Consultancy Services
Job role:
Consulting

Global IT Manager

December 2005 - March 2007

IT Convergence

Argentina

December 2005 - March 2007

* Direct report to the CIO.
* Responsible for strategic and tactical architecture, design, planning, implementation and operation of our global IT Infrastructure, including, but not limited to, servers, workstation, networks, information security, e-mail, and Cisco voice systems in 7 different locations.
* Responsible for developing and maintaining relationships with Executives, key customers and IT vendors.
* Manage a team of 7 Network Engineers, Administrators and Technical Support in Argentina and the US through objective setting and annual performance reviews.
* Plan long-term technology roadmap in conjunction with the CIO and Executives.
* Successfully installed a new FoIP System, build redundancy on Exchange, added server into the Citrix Farm, upgraded Blackberry, installed SAN/NAS Devices, upgraded from Cisco Conference Connection to Meeting Place Express, opened an office in New York (Q1 / 2007) and currently in the process of rebuilding our entire global Network (MPLS, SIP, bandwidth upgrade, replacing Routers and Switches, adding PIX and IDS).

Company industry:
Business Consultancy Services
Job role:
Management

Project Manager

January 2002 - December 2005

VRS Consulting

Belgium

January 2002 - December 2005

* Set up a 24/7 multilingual Helpdesk by interviewing more than 200 candidates. Built a new organisation in Buenos Aires to support European customers.
* Successfully installed more than 14.000 LANDesk Clients for Honeywell in 20 different countries in EMEA.
* Worked as support for the Regional IT Manager at the Pre-opening of the Park Hyatt in Milan.
* Started and Ran an European Helpdesk (Service Level Agreement, Recruitment of 10, Management, Training) in Brussels.
* Supervised a change from Token Ring to Ethernet in Hamburg.

Company industry:
Business Consultancy Services
Job role:
Management

European Project Manager Infrastructure

August 1998 - November 2001

Honeywell

France

August 1998 - November 2001

* Reported to the European IT Director.
* Responsible for operation of all IT Infrastructure in Europe, including, but not limited to, servers, 1200 workstation, networks, information security, e-mail, and voice systems in 10 different locations.
* Functional leader of 15 persons in Europe.
* Successfully completed an upgrade in one plant from Token Ring to Ethernet.· Supervised an PC-Refresh in the entire region.
* Upgraded several circuits across Europe to match the demands of a new version of SAP.

Company industry:
Industrial Production
Job role:
Management

Education

Wiechers & Partner Datentechnik GmbH

August 1993

August 1993

Bachelor's degree, Computer Science & Engineering, Business Administration

Germany

This is a German eduction where you learn how to program, business administration, networking and hardware support. The mid term and final exams are in front of the German Chamber of Commerce.

Higher Businessschool

August 1990

August 1990

High school or equivalent, Business Administration

Germany

3 years of business administration.

Skills

Team Building
Expert
Team Building
Expert
Plan Implementation
Expert
Plan Implementation
Expert
Project Management
Expert
Project Management
Expert
Leadership Capabilities
Expert
Leadership Capabilities
Expert
Vendor Management
Expert
Vendor Management
Expert
MS-Windows (3.x, 95, 98, NT, ME, 2000, XP Pro, 2003)
Expert
MS-Windows (3.x, 95, 98, NT, ME, 2000, XP Pro, 2003)
Expert
MS-Office (95, 97, 2000, 2003)
Expert
MS-Office (95, 97, 2000, 2003)
Expert
Novell (3.x, 4.x)
Expert
Novell (3.x, 4.x)
Expert
People Management
Expert
People Management
Expert
Vendor Management
Expert
Vendor Management
Expert
Team Building
Expert
Team Building
Expert
Plan Implementation
Expert
Plan Implementation
Expert
Project Management
Expert
Project Management
Expert
Leadership Capabilities
Expert
Leadership Capabilities
Expert

Languages

English

Expert

German

Expert

Dutch

Expert

Spanish

Beginner

Memberships

LinkedIn

Member

January 2005

Training and Certifications

Certifications
ITIL v2012
BCS, The Chartered Institute for IT
Mar 2012 - Mar 2012