Mariya Stephy

Detail-oriented and reliable Office Administrator with an MBA in Finance & Marketing and over 2+ years of professional experience in the UAE and India. Experienced in end-to-end office administration, HR coordination, payroll support, documentation, and management assistance. Proven ability to handle employee records, prepare reports, manage official correspondence, and support daily business operations in corporate environments. Highly organized, adaptable, and committed to maintaining efficient administrative processes.
Key Skills
Office Administration & Operations
HR Coordination & Employee Records
Payroll & Leave Tracking Support
Documentation & Report Preparation
Professional Email & Communication
Scheduling & Meeting Coordination
MS Office (Excel, Word, PowerPoint)

Sales Coordination
• Managed end-to-end sales coordination for 30+ client accounts weekly, including quotations, Pro
Forma Invoices (PFIs), and order documentation, maintaining a near-zero error rate.
• Coordinated cross-border communication between Dubai HQ and international teams in Italy,
reducing response and follow-up time by approximately 40% through structured workflows.
• Handled inbound client inquiries and proactive follow-ups, improving customer response time and
contributing to higher client retention rates.
• Maintained accurate sales records and pipeline data in CRM, enabling reliable management
reporting and sales forecasting.
• Prepared weekly and monthly sales performance reports, providing actionable insights to senior
management.
Administrative Operations
• Managed documentation systems, filing protocols, and internal coordination to ensure seamless
office operations.
• Handled executive scheduling, meeting coordination, and office supply procurement.
• Supported website content updates using WordPress and cPanel, improving online content
accuracy.
Key Achievements
• Reduced quotation turnaround time by coordination

• Coordinated HR, marketing, and operations functions, improving workflow efficiency through
standardized documentation and communication processes.
• Managed employee lifecycle documentation, including onboarding records, contracts, and internal
communications for 20+ employees.
• Coordinated recruitment activities including interview scheduling, candidate communication, and
offer documentation.
• Prepared management reports, presentations, and structured records to support operational and
audit requirements.
• Assisted with vendor coordination, marketing activities, and client communications across
departments.

• Provided administrative and coordination support to marketing and operations teams in a start-up
environment.
• Prepared client-facing reports, marketing presentations, and maintained comprehensive activity
records.
• Managed multi-channel email communication and coordinated internal scheduling and campaign
execution.
• Supported client coordination activities, contributing to improved campaign delivery timelines.