Concierge, APAC and North Asia Regions
Entrepreneurs' Organization
Total years of experience :11 years, 8 Months
Active member engagement:
-Manage and handle member call reach outs, that includes periodic schedules on a regular basis
-Prepare and circulate meeting notes as needed
-Monitor action items and all communication via Samepage and other channels
-Handle and assist in completing member profiles in EO network, EO Matrix that are within operational risk guidelines
-Proactive reach out to members on connecting to events, and EO Global staff in geographies
Documentation Management:
-File management (organizing files using Dropbox, Samepage, as needed etc.)
-Create a database for membership profiles within region assigned, covering but not limited to interests, industry, and other economic data
Responding to General Membership Enquiries:
-Responding to general inquiries via email, Samepage, LiveChat such as Events details, membership dues and other information that is available via eonetwork.org
-Following up and coordinating with member leaders and staff liaisons
Data Management:
-Determine the detailed corporate requirement and complete deliverables to stakeholders
-Manage contact lists and update members database
-Prepare and send out e-mail newsletters, marketing materials Data collection, surveys and analysis
-Database building and management (eg updating email or contact lists in CRM)
-Research on certain topics for blog posts, newsletters or others
-CRM member data report generation
-Member reporting
Other Ad Hoc:
-Coordinate with EO Global Staff, EO Regional Staff and Chapter Admins for all work related matters
-Official errands (coordination with vendors, events support etc.)
-Hotel and flight booking, as necessary
-Transcription (transcribing voicemail, video or audio, podcasts etc.)
-Creating basic reports (reports on weekly tasks and deliverables)
-Preparing EO materials and presentations
-Filter and reply to comments with online mediums and communications
-Participating in discussion forums or message boards (Marketing and Promotion)
-Special projects
Call Management:
-Zoom management during regional and functional calls
-Schedule calls (using Doodle) for Committees, Task Forces, and other such groups as needed
-Send call reminders and circulate agenda to stakeholders
-Take attendance during calls
-Prepare and circulate Meeting Notes
-Monitor action items, and all communication via Samepage and other channels
-Language interpretation as needed (applies to bilingual associates only)
Documentation Management:
-File Management (organizing files using Dropbox, Samepage, as needed etc.)
Responding to General Membership Enquiries:
-Respond to general inquiries via email, Samepage, LiveChat and other platforms such as Events details, -Membership dues and other information that is available via eonetwork.org
-Follow up and coordinate with member leaders and staff liaisons
Data Management:
-Determine the detailed corporate requirement and complete deliverables to stakeholders
-Manage contact lists and update members database
-Prepare and send out e-mail newsletters, marketing materials
-Translate official EO materials (applies to bilingual associates only)
-Data collection, surveys, and analysis
-Database building and Management (e.g. updating email or contact lists in CRM)
-Research on certain topics for blog posts, newsletters or others
-CRM member data report generation
-Member reporting
Other Ad Hoc:
-Coordinate with EO Global Staff, EO Regional Staff, and Chapter Staff for all work related matters
-Official errands (coordination with vendors, events support etc.)
-Transcription (transcribing voicemail, video or audio, podcasts etc.)
-Creating basic reports (reports on weekly tasks, deliverables)
-Preparing EO materials and presentation
-Filter and reply to comments with online mediums and communications
-Participating in discussion forums or message boards (Marketing and Promotion)
-Special projects
Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.
Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund
Maintains office schedule by picking-up and delivering items using automobile.
Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.