Customer Service and Masterdata Coordinator
Estee Lauder Companies
Total des années d'expérience :28 years, 0 Mois
• In charge for the accuracy of data integration between multiple ERP systems from SAP.
• Maintain all master data records within a given domain.
• Collaborates with Global Master Data in order to ensure that the material codes for all the brands are in correct status across the sales organizations.
• Responsible for updating material code final or estimated price for all brands.
• Creates and administers Customers, Vendors and Employee numbers and responsible in keeping their records up to date.
• Work with Data Services team to define business validation and derivation rules.
• Prepares Audit Customer Master, Audit Material Master and Audit Price Report Monthly for audit purposes.
• Participates in company committees for process improvement or cross functional interaction.
• Responsible for processing multiple orders from brands.
• Investigate and resolve problems as they relate to orders and recognize when to escalate customer issues.
Maintain financial files and records - Undertake and assist in the recording and processing of invoices, receipts and payments as required and instructed; Establish and maintain supplier accounts; Supervise customer services and respond to customer inquiries, Administer the petty cash system and ensure appropriate record keeping. Prepare contracts for suppliers as advised. Manage databases - updating the company’s “Vega” where all the requests and orders are placed and recorded properly; Assist in matters relating to marketing and publicity for the Company. Supervise administrative services and Handling personnel management - Manage the filing, storage and security of documents, Manage the repair and maintenance of computer and office equipment; Responsible for the procurement of supplies and maintenance of inventory records; Maintains staff insurance coverage’s, Scheduling of meetings for the management and Organizing of hotel and transportation reservations and travel management. Prepare correspondences as required for management review and signature.
2008 to Present; Kele Contracting LLC, Construction Company P.O. Box 120780, Dubai UAE - Office Manager/Executive Secretary - Professional in all aspects of management services for the advantage of the business. Duties and Responsibilities - Performs a variety of administrative or executive support tasks that are highly confidential and sensitive; Designs, and maintains a management information system, including physical and electronic files; Acts as liaison between manager, subordinates and others by transmitting directives, instructions and tasks and following up on the status; Prepares presentation brochures and tender documents to different sub-contractor; Administers tender documents for compilation and dispatching; Booking in and tracking of tenders to ensure that all key dates are met; Issue tender summary information update and control quality documentation and procedure and follow up suppliers enquiries; Prepares agenda and collect materials for meetings and keeps records of the proceedings; Coordinates and facilitates the managers’ calendar to arrange appointments and meetings; Collect and incorporate monthly reports from all departments for approval. Adequate experience in Handling Manpower Sourcing and Planning - Conduct screening of applicants for regular and temporary positions; Facilitates manpower planning and reviews; Handles review of job specifications for different position/levels as required; Maintains and update the pooling of qualified candidates/applicants for different position as back-up; Coordinates with advertising company for job advertisement.
2008Feb-2008Apr; UN Cargo& Logistics, Gold & Diamond Park Building 5, Dubai UAE Secretary Cum Administrator - Duties and Responsibilities - Composes and distributes inter-office memorandum via electronic, voice and traditional paper means with sense of confidentiality; Schedules monthly client and internal meetings for both onsite and off-site locations; Establish procedures, strategies, and work schedules.
2003-2007; MBU Telecom & Gen. Merchandise, Manila Philippines - Operations Head - Seven years of Entrepreneurial Management skills in sales, business development, and customer relations in consumer products.Duties and Responsibilities - Manages store's daily operations which includes five staffs; Develops a standard report format and worksheet formula for sales reports for sales planning and forecasting.
1999-2002; L&M Telecom, Manila Philippines - Co-Owner
1996-1999; Allied Banking Corporation, Manila Philippines - Bank Teller/New Accounts Clerk - Providing high quality customer service Duties and Responsibilities Promoting new bank products; Maintaining update information of customer's profile and information; Handles frontline counter daily activities, which includes cashier checks issuance, deposits, money orders, traveler's checks issuance, cash advances, transfer of funds, and all sorts of bank payables.
Completed 35 hours course requirement.