Site Engineer
ATLAS
مجموع سنوات الخبرة :11 years, 7 أشهر
Accurately and timely performs daily job tasks as
specified in the job sheet and relevant procedures.
• Performs standard operational service requests and
ensures that request will be closed within the
prescribed priority.
• Monitors system availability, performance, and
operation of the systems environment; ensures issues or
problems are taken care of by the appropriate support
team and escalated to management according to
defined procedures.
• Performs and/or monitor system backups and ensure
tapes are transferred between production and DR site.
• Performs out-of-hours helpdesk function, logging
requests to the helpdesk system, and contacting
support staff to initiate corrective action.
Provides troubleshooting and maintaining client
systems and applications by providing online
technical support; acts as the representative of the
client company to execute front-line contact
center service (using prescribed media by the client
company).
• Facilitate and document transactions effectively
while maintaining a high level of program and
product knowledge and meeting service level
agreements.
• Interfaces with customers/users through various
modes of communication (e.g. email, instant
messaging systems, chat) to understand the request
and solicit relevant information.
• Diagnoses ticket requests effectively and quickly to
resolve and come up with solutions and appropriate
action plans to complete the ticket request.
Assists Globe users with their mobile network services
and concerns.
REFFERENCE