I.T. Specialist
Docquity Philippines
Total years of experience :6 years, 8 Months
*Conducting New Employee Orientation (NEO), deliver training programs to educate employees on IT systems, tools, and best practices.
*Participate for the IT (Internal/External) Audit, as compliance for the audit findings.
*Lead IT projects from initiation to completion, including project planning, resource allocation, progress tracking, and timely delivery of project objectives.
*Evaluate and recommend technology solutions, including hardware, software, and network infrastructure, to meet business requirements.
*Provide technical support and troubleshooting assistance to end-users, addressing hardware, software, and connectivity issues in a timely manner.
*Oversee and maintain the installation, configuration, and maintenance of machines, networks, company application/systems, and other IT infrastructure components.
*Designing and Planning Network Infrastructure for privateproperty.
*Set-up and troubleshoot I.T. equipment.
*Canvas and Purchase I.T. equipment.
*Manages technical tasks relative to the testing, validation, and certification of fare media issuers and validators.
*Implements the system’s algorithms and coding, records management, periodic reports, and compliance of stakeholders in the implemented systems designs.
*Performs documentation on the test results to ensure replicability and compliance with software specifications and standards.
*Maintains tests and certifications of equipment and ensures on-time calibration and inventory of spare parts.
*Formulates database structure and design for the agency and recommends improvement in technology.
*Recommending, Planning & Approver for office improvement.
*Coordinate office activities and operations to secure efficiency and compliance to company policies.
*Keep records and reports up to date (Company Vehicle, Electronics, Office Supply, Bills etc.).
*Help maintain the budget plan.
*Supervise other staff and delegate responsibilities.
*Analyzing existing computer systems and making recommendations for upgrades and improvements.
*Developing and overseeing the installation of systems, which include software and hardware.
*Performing tests and troubleshooting, as well as quality assurance.
*Implementing safety procedures and data recovery plans.
*Training and evaluating staff members.
*Developing user manuals, as well as policies, procedures, and safety protocols.
*Collaborating with other departments and professionals in the development of IT systems.
*Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
*Delegating tasks and developing budgets and work schedules.
*Staying up-to-date with field advancements and ensuring the team receives refresher training as well.
*Install, configure and maintain the company’s IT framework.
*Setting up hardware and software applications as and when required.
*Providing general support for the IT department and for the company’s computer users.
*Installing and maintaining various peripherals as well as installing relevant updates and patches.
*Handling colleague queries regarding networks, systems and applications, often through a help desk.
*Various ongoing tasks such as checking and proofreading content, data entry, database maintenance and using printers and copiers.
*Perform a live monitoring to all trucks will dispatch on the actual day.
*Ensure that all trucks are dispatch based on the dispatcher actual report submitted.
*List all the truck exceeded time on their stationary.
*Contact all listed truck exceeded time and verify the driver location.
*Perform data analytics report (PESC & SUB-CONTRACTOR).
*Other duties as assigned per IT Supervisor.
-Extract data on GPS software.
-Compute the duration from start dispatch to end.
-Compute the distance from start dispatch to end.
*Oversees/ maintains operability of network infrastructure.
*Installs and activates the network, operating system software.
*Ensures that the company’s network infrastructure is adequately protected with updated anti-virus software and firewalls.
*Installs licensed desktop operating system (e.g., Windows 7 Windows 10 & Servers), peripheral drivers and all other authorized software
*Troubleshoots and repair or replace IT hardware problems such as defective monitors, crashed disk drivers, faulty printers, etc.
*Plans and implements/activates the company disaster recovery, redundancy and emergency plans for all IT resources assets.
*Conducts IT - related orientation or training to company employees as required or requested.
*Coordinates/ liaises with 3rd party service provider with regard to administration support of the company website.
*Coordinates / liaises with all 3rd party suppliers, service providers and vendors with regard to the purchase of IT related equipment, software and services, the repair of IT related hardware if required or the resolution of ITO related problems and issues.
*Implements all IT-related policies and procedures as approved by the company management.
*Evaluates the performance of subordinates and recommends; if any, the appropriate disciplinary actions and sanctions for poor performance or violation of company policies, processes and the employee code of conduct.
*Attends training sessions/ courses as required and provides appropriate feedback as required.
*Level 1 Support (Served with the PLDT employee)
-Troubleshooter
-Email Handler
-Call Handler
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