content creator
Idealz Enterprises
Total years of experience :15 years, 6 Months
• Take inbound calls from internal and external customers
• Booking party reservations, General Admission and Corporate events
• Collecting balances from party and group bookings within a week range
• Answering all emails and taking basic admin jobs (Purchasing)
• Training new agents of company policies and product knowledge
• Create training materials and appropriate update to all agents
• Manage purchasing items local and international merchandise items
• Receive inbound/outbound calls
• Assist customers with reconnecting/unbarring of mobile and landline/internet bundles
• Collecting customer’s overdue bills
• Making outbound calls to outside collections agencies i.e. Dun & Bradstreet
• Discuss reasons of unusually high bills and offer right planning
• Negotiate with customers about payment arrangements
• Removing Default Listing of old consumer and business accounts
• Receive calls from customers/ inbound calls.
• Assist customers with their concerns particularly about DSL service, email and other computer related issues.
• Provide solutions to the concerns of the customers regarding their problem on their DSL services such as connection, email, billing concerns, phone issues and other DSL account related matters.
• Further explains to the customers the provided instructions with their technical problems and escalate chronic issues to supervisor if needed else transfer the call to the appropriate department to get the issue fixed.
• Discuss the instructions to the customers as clearly as possible.
• Encode important details about the customers in the account's database.
• Record and encode the transaction.
• Politely greet and finish the transaction with the customers providing them with best of customer service experience.
• Creating, Cancelling and Rescheduling USAIRWAYS flight reservations
• Creating reservations using dividend miles
• Providing the cheapest fares available
• Selecting seat assignments and providing special request for passengers that needs special assistance
• Routing calls to correct department
• Handling a large number of inbound calls in an energetic environment
• Provide customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas.
• Food Preparation and cooking the wide variety of food we offer involves using a broad range of equipment and tools.
• Need to produce orders to a consistently high standard and understand that quality control is vital.
• Cleanliness and Hygiene from thorough training in order to maintain our high standards.
• Use a variety of cleaning utensils and chemical cleaning products along with the correct protective equipment.