HOSPITALITY SUPERVISOR
Care Proffesional Service
مجموع سنوات الخبرة :12 years, 5 أشهر
Abu Dhabi Investment Authority
HOSPITALITY SUPERVISOR
Under- Care Professional Services
December 2008-Present
Abu Dhabi, UAE
• Superintending the VIP Reception, Guest Concierge and VIP Transport Operation.
• Assisting the hospitality coordinator and Head Butler in delegating task, coordinating all the operational necessities and requirements.
• To act as point of contact to all ADIA guest.
• Prepares the monthly ADIA Guest Services Report pertaining to VIP Reception, Guest Concierge and VIP Transport Operation.
• Updates and maintain all guest list and request and requirements in ADIA.
• Reporting to the Head Butler and Hospitality Coordinator assisting them in superintending the administrative and operational functions of ADIA Guest Center.
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity.
• Gained maximum exposure on handling client inquiries, requests, and complaints.
• Communicates and explains the terms and conditions of tenancy agreements to employees at the outset and during the tenure of the rental contract
• Inspects the condition of the property to ensure that it conforms with established quality and safety standards, prior to contract signing and agreement
• Secures appropriate accommodation which meets with established guidelines and quality standards and ensures all relevant documentation is completed and accurate before tenants occupy the property
• Carries out other routine tasks associated with housing provision for employees and provides replacement cover to other Senior Housing Supervisors in their absence
• Responding to inquiry regarding housing tenancy and procedure.
• Carries out other duties as required
BUTLER SERVICE August 2005- December 2008
JUMEIRAH (Madinat Jumeirah)
Dubai, United Arab Emirates.
Main Duties
• Bears a full & comprehensive knowledge of the hotel, Including all departments, service & outlet. Is a continual source of help, assistance & information to all the guest.
• Builds a thorough rapport with all in-house guest in all the summer house and maintain interaction in order to facilitate guest recognition and obtain specific individuals needs, likes, dislike in order to maintain guest history file.
• Maintain high level of communication & feedback within the department.
• Ensure that all procedures & responsibilities relating to the Greeting/Arrival procedures to adhered to provide a full cashier and currency exchange service.
• Abides by all policies & procedures as laid in the Butler service SOP manual.
• Reports for duty punctually & in accordance to the issued department duty roster
• Posses working knowledge of the Hotel Operating System (FIDELIO) and point of sales (MICROS)
CAPTAIN WAITER February 2003 to 2005 (Pre-Opening Team)
TAAL VISTA HOTEL
Tagaytay City, Philippines
Main Duties
• Monitor effectiveness of work flow & sequence of service during service periods and provides hands on support as and when required.
• Monitor customer satisfaction and respond to customer feedback and complaint ensuring that procedures for Customer Compliant Handling Procedures are followed.
• Assist in ensuring that all colleagues are aware of the relevance and importance of their activities. And how they contribute to the department objectives detailed in the F&B Department Performance Plan.
• Monitor manning and competence level of selected colleagues to ensure sufficiency for the department to meet the needs of the organization and customer.
• Provides constant coaching, counseling and discipline to colleagues to ensure their capabilities to meet the needs of the customer and the organization.
• Maintain & actively uses the database of customer details/ history and other strategies that assist in guest recognition.
WAITER December 2001- June 2002 (Pre-Opening Team)
W & W FOOD CORPORATION
Casino Filipino, Tagaytay City
Main Duties
• Greet the guest upon arrival.
• Escort the guest to their require table and offer them menu.
• Taking order to the guest and serve it on standard procedure.
• Check guest satisfaction feedback & comments.
• Maintain cleanliness of work station & Mis en Place.
WAITER October 2000 - April 2001
GRAND PLAZA HOTEL ( 6th month training course)
Coleman st.179809
Singapore.
Main Duties
• Assisting the guest.
• In-charge of guest reservation.
• Giving extra manpower to support daily operation.
• Preparing for the entire thing required from day to day operation.
-Inventory
-Requisition
-Mis en Place