Client Service Manager
Nityo Infotech
مجموع سنوات الخبرة :3 years, 6 أشهر
Organization: Nityo Infotech
Client Service Manager
Feb 2011 - Present
Responsibilities: * Manage End-to-end recruitment Process for various skilled IT Professionals
* Conduct market intelligence research to generate possible leads for the search, cold calling, networking and asking for referrals
* Screening and matching candidates to job descriptions of the client to ensure delivery of best fit candidates every time.
* Qualify our candidates through phone interviews and face to face for further evaluation.
* Coordinates with the clients and candidates for the interview schedules.
* Sources and pools daily candidates per assigned skills needed by requisitioning Department for loading.
* Schedule daily applicants for interview or testing.
* Conduct daily interviews, briefings, and salary negotiation with candidates.
* Schedule and endorse daily screened candidates for clients' interviews with the client HR requisitioning Department.
* Prep candidates whenever needed for the necessary client interview debriefing.
* Conduct orientation or on boarding exercise to successful placements
* Conducted Communications Assessment.
* In charge of monthly invoicing activity with client.
* Conducted coaching and counseling for consultants on disciplinary issues.
* As onsite support communicated with the client on a daily basis to build relationship.
* Participated Drives for client like CSC (Computer Science Corporation), MY,
Organization: Nityo Infotech
Outsourced to CSC as HR Business Partner (Maybank, AIA, Motorola)
February 2010
• Conduct weekly meetings with respective business units.
• Consult with line management providing HR guidance when appropriate.
• Analyze trends and metrics in partnership with HR group to develop solutions, programs and policies.
• Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations.
• Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal department as needed/required.
• Provides day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions)
• Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.
• Provides HR Policy guidance and interpretation.
• Develop contract terms for new hires, promotions, transfers.
• May assist int'l employees with expatriate assignments and related HR matters.
• Provide guidance and input on business unit restructures, workforce planning, succession planning.
Organization: Nityo Infotech
Technical Recruiter
February 2009
• Acts as a consulting partner to sales manager throughout recruitment life cycle
• Evaluate plan for the recruiting process, create targeted candidate profile, develop sourcing strategy and establish desired communication protocol with the hiring manager.
• Manage evaluation process incorporating behavioral interviews and validated assessment tools as needed to identify final candidate pool
• Works with Recruitment Coordinator to initiate onboarding process and transition candidate to new employee
• Enter all applicant / candidate flow and recruiting information
• Extends and negotiates the offer package
Technical Skills
Software: Microsoft Word, Microsoft Excel, SPSS, Microsoft Power Point, Microsoft Access, Microsoft Outlook, Web Page Design using Dreamweaver
Concepts: Preparing and analyzing Balance Sheet, Profit and Loss Accounts, Cashflow Statements, Specified in Management Accounting and Financial Accounting, Taxation, Audit, Strategic Management, Ethics.
Bachelor of Arts, Degree in Accounting & Finance College Bandar Utama (International College) August 2004 - June 2008 (Graduated) Kuala Lumpur, Malaysia
Math Studies Mont' Kiara International School June 2000 - June 2004 Kuala Lumpur, Malaysia
Elementary School Colegio San Agustin June 1999 - 2000 Manila, Philippines (Grade 5 and 6)