Travel Consultant
Kanoo Travel Agency - American Express Business Travel Services
Total years of experience :9 years, 6 Months
Key Deliverables:
•Shouldered with the overall accountability of supported Kanoo Travel branches in the Gulf to initiate operational improvements of them after office hours, emergency travel requirements and resolve problems, resulting in A-1 customer/client service.
•Dexterously processed an average of 30+ daily transactions/ticket issuance.
•Played a stellar role and Boosted reservation proficiency, accurately maintaining itineraries, domestic and international air travel, hotel reservation, transfer or car hire, and processing transactions such as EMD, AER, Refunds in GDS, and LLC.
•Pivotal in managing internationally known brands without the partnership with American Express and local corporate accounts.
•Steered various functions such as:
•Check assigned queues, issuing the reservation made by the passengers in their OBT or Concur.
•Report sales receipts to the dedicated travel desk, processing XO or IO if needed for branches outside UAE.
Reservations Agent (under Redemption for AML/MPO) for Cathay Pacific Airways.
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