مارك جيروم Gersan, Front Office Receptionist

مارك جيروم Gersan

Front Office Receptionist

Howard Johnson Hotel

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Information Technology
الخبرات
9 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 0 أشهر

Front Office Receptionist في Howard Johnson Hotel
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ يوليو 2015

Welcoming guest upon arrival, and assisting them for check in with a friendly and helpful manner.
 Dealing with and resolving complaints from the guest.
 Answering phone calls, booked a reservation and responding to email.
 Receiving payment in the form of cash, cheque, and credit card for a reserved booking.
 Maximize sales through up selling rooms.
 Room allocation according to guest preferences.
 Handling police reports, vicas reports, wake up calls and cash register.
 Introducing hotel amenities, services for their information and guidance.
 Preparing bill for check out and guest transportation.

Concierge في Byblos Hotel Al Barsha, Tecom
  • الإمارات العربية المتحدة
  • يناير 2014 إلى يناير 2014

Welcoming and assisting guest upon arrival.
 Arranging transportation from airport to hotel and vice versa.
 Handling calls, responding quickly to their needs.
 Providing information to the guest like hotel outlets hotel location.
 Assist the reception for check in and check out.

الخلفية التعليمية

بكالوريوس, Information Technology
  • في West Visayas State University
  • يناير 2012

Specialties & Skills

CASHIER
CUSTOMER SERVICE
RECEIVING
TELEPHONE SKILLS
TRANSPORTATION

اللغات

الانجليزية
متمرّس