Front Office Receptionist
Howard Johnson Hotel
مجموع سنوات الخبرة :9 years, 0 أشهر
Welcoming guest upon arrival, and assisting them for check in with a friendly and helpful manner.
Dealing with and resolving complaints from the guest.
Answering phone calls, booked a reservation and responding to email.
Receiving payment in the form of cash, cheque, and credit card for a reserved booking.
Maximize sales through up selling rooms.
Room allocation according to guest preferences.
Handling police reports, vicas reports, wake up calls and cash register.
Introducing hotel amenities, services for their information and guidance.
Preparing bill for check out and guest transportation.
Welcoming and assisting guest upon arrival.
Arranging transportation from airport to hotel and vice versa.
Handling calls, responding quickly to their needs.
Providing information to the guest like hotel outlets hotel location.
Assist the reception for check in and check out.