Analyst III Infrastructure Services
DXC Technology (Philippines
Total years of experience :9 years, 10 Months
• Provide basic technical support in infrastructure services, assisting with routine tasks.
• Participate in infrastructure projects and tasks to gain hands-on experience and knowledge.
• Support basic monitoring and routine troubleshooting of infrastructure systems.
• Collaborate with team members to address infrastructure-related needs and day-to-day operations.
• Assist in the development and maintenance of infrastructure documentation.
• Demonstrate eagerness to learn and grow in a technical role.
• Develop foundational technical skills and knowledge.
• Adhere to established best practices and standards in infrastructure service delivery, under supervision.
Skills:
Remote Troubleshooting · Microsoft SQL Server · ITIL Service Operations · SAP ERP · SQL Server Integration Services (SSIS) · Microsoft Office
• Communicate in the language of the customer by avoiding technical terminologies and jargon
• Gather information from customers by asking probing questions to analyze symptoms and identify underlying problem/s
• Assess/determine the impact and urgency of the incident on the customer and the business
• Work to build cooperative relationships with customers
• Give customers a realistic estimate of the time it will take to resolve an incident or request
• Escalate the ticket to the appropriate level 2 support team and ensure ticket handoff, whenever applicable
• Log the ticket accurately with all the important information provided by the customer
• Provide enough information about the
customer’s issue in the ticket, before escalation, to ensure that the Level 2 support team can begin working on a resolution for the customer
• Use all available resources (Knova, HPI.SME, etc.) to ensure consistency of resolution and avoid unnecessary escalations
• Follows the correct troubleshooting steps to resolve password reset and account-related concerns
• Maintain and improve current technical skills, through regular training and coaching sessions
Compliance with Company Standards
• Encourage good security practices, such as following secure password reset rules and PCI compliance standards
• Prevent unauthorized access to proprietary and sensitive company data by following procedures and requiring proper authorization before granting access
• Discourage and report software piracy
• Abide by and perform to the best of your abilities all functions, duties, and responsibilities to be assigned by the Company in due course;
• Comply with the orders and instructions given from time to time by the Company through its authorized representatives;
Skills:
Database Applications · ServiceNow Administration · Technical Support · ITIL Service Operations · ITIL Process Implementation · Microsoft Azure · SQL · Strategic Communications · Data Integration
• SQL Server Database administrator
• Make sure that data is stored, organized, and managed properly to make it easier to retrieve data quickly and accurately.
• Tier III Technical support
• Software and Hardware support
• SAP assistant support.
• SAP Crystal report designer.
• Office 365 administrator
• Google Workspace administrator
• Network administrator
• Process IT billings and other payments.
• Writing job descriptions for new positions, and
assisting with interview and recruitment processes.
• Analyzing existing operations, protocols, and processes, and making plans for improvement.
• Enroll newly hired employees in biometric
• Educate users on how to use the company device/s properly
• Create accounts in the active directory
• Create a company email for the newly applied user using G-suites
• Provide technical support to all users from end users to General Manager
• Suggest, implement, upgrade, and maintain company computers, servers’ switches, UPS/UPS for servers, and routers
• Research for the company’s enhancement in terms of technology
• Monitor and Maintain company network infrastructure using a network firewall and also using activity monitoring app.
• Monitor and Backup company files, SAP database, and Payroll database
• Design and develop websites using Zoho landing page builder
• Repair and maintain company structured cabling, CCTV, Biometrics
• Install and manage network infrastructure for new branches.
• Provide update data from Zoho leads
• Extract data from biometrics and process timesheets.
• Create a disposable management plan for damaged computers.
• Helps process monthly payments in the MIS department.
• Maintain company website.
• write original content for webpages
• Design and implement a disaster recovery program.
Skills:
SAP ERP · Data Analytics · SQL · Zoho Projects · SQL Server Reporting Services (SSRS) · SQL Server Integration Services (SSIS) · Database Applications · IT Management · Remote Troubleshooting · Zoho · Technical Support · Microsoft SQL Server · HTML5 · Database Administration · Cloud Computing · Zoho Creator Low-Code Platform · Networking · Bootstrap (Framework) · Infrastructure · WordPress · Back up · Data Integration · Cascading Style Sheets (CSS) · Information Security
• Jr. SQL Server Database administrator
• Provides technical support for all employees
• Google Workspace Administrator
• Microsoft 365 Administrator
• Network Administrator
• Instruct users on how to properly use the company device/s
• Create accounts in the active directory
• Create a company email for the newly applied user using G-suites
• Provide technical support to all users from end users to General Manager
• Suggest, implement, upgrade, and maintain company computers, servers’ switches,
UPS/UPS for servers, and routers
• Research for the company’s enhancement in terms of technology
• Monitor and Maintain company network infrastructure using a network firewall and
also using an activity monitoring app.
• Monitor and Backup company files, SAP database, and Payroll database
• Repair and maintain company structured cabling, CCTV, biometrics
• SAP Assistant Support and SAP Crystal Report Designer
• Monitor and optimize database performance by analyzing query execution plans, identifying
bottlenecks, and implementing performance-tuning strategies. Collaborate with development teams to
optimize database schemas, indexes, and queries for improved system performance.
• Proactively identify and resolve database-related issues, including performance problems, connectivity
errors, and data corruption. Conduct root cause analysis and provide recommendations for preventing
future incidents.
• Install and manage network infrastructure for new branches.
Skills:
Data Analytics · SQL Server Reporting Services (SSRS) · Database Applications · Technical Support · Network Design · SQL · Google Workplace · SQL Server Integration Services (SSIS) · IT Management · Microsoft Office · Database Administration · Data Integration
• Jr. SQL Server database Administrator
• Technical Support.
• Hardware and Software Troubleshooting.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to staff to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Jr. Database administrator Netsuite.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.
Skills:
Data Analytics · SQL Server Reporting Services (SSRS) · Troubleshooting · Database Applications · Computer Networking · LAN-WAN · Remote User Support · SQL · SQL Server Integration Services (SSIS) · Computer Maintenance · Database Administration · Data Integration · Microsoft Excel
• Write original content for webpages - tailored for the target audience
• Make technical recommendations to developers
constantly check search terms, rankings and analytics to monitor performance of client websites and make recommendations for improvement
• Jr. SQL Server Database administrator
• Assisting the web development team with all aspects of website and application design.
• Assisting with the testing and maintenance of front-end applications.
• Brainstorming new tech applications such as digital storage and mobile technology.
• Collaborating with developers to implement new web features.
• Develop a landing page for the clients using Zoho landing page resources
• Keeping up-to-date with the latest technology and programming trends.
• Converting video, audio, written, and graphic components into compatible formats for the web.
• Using user feedback to identify and correct problems with a client's website.
• Using HTML to achieve graphical and functional effects on web pages.
• Monitoring the progress of the website
Skills:
Zoho · Bootstrap · Data Analytics · SQL · SQL Server Reporting Services (SSRS) · Zoho Creator Low-Code Platform · Teamwork · SQL Server Integration Services (SSIS) · Database Applications · HTML · Database Administration · Strategic Communications · JavaScript · Jira · CSS · Data Integration · Zoho Projects · WordPress · Elementor · Microsoft Visual Studio Code · Bootstrap (Framework) · Front-End Development · Cascading Style Sheets (CSS)
• Analyze data from the beginning of the banana plant to exportation.
• Installation & configuration of a company’s computer hardware operating systems and applications.
• Diagnosing and solving hardware or software faults.
• Performing electrical safety checks on the company’s computer equipment
• Maintenance and monitoring of computer networks and systems.
• Following instructions, either written or in diagram form, to set up a system or fix a fault.
• Testing and evaluating new technology.
Skills:
Computer Hardware Troubleshooting · Teamwork · Computer Hardware · Technical Support · Software Installation · Data Integration
• Compiles and distributes data.
• Performs and manages fencing, welding, cleaning, and construction to keep all facilities
in optimum working conditions.
• Assists in coordinating repairs, maintenance schedules, and proper maintenance of all
farm equipment to maintain safe and efficient equipment.
• Assists in coordinating and assigning daily work schedules for employees.
• Assists in maintaining the grounds of the farm, pesticide storage, safety procedures, and ensuring that workers use appropriate personal protective equipment.
• Scheduling repairs, maintenance, and replacement of equipment and machinery.
• Ensuring all staff adheres to health and safety regulations.
• Assisting with the recruitment and training of new staff members.
• Collaborating with senior staff to prepare budgets and financial reports.
• Building professional networks and keeping abreast of developments in Agricultural science.
Skills:
Team Leadership · Team Management
