Mark Miranda

January 13, 2014 - Present
Pacific SEA BPO Services Inc.
IT Supervisor

• Oversees efficient working of all I.T. Support Assistants and maintains knowledge on all job functions.
• Analyze all IT infrastructures and prepare reports to be submitted to I.T. OIC. Also perform research on all technological solutions and maintain knowledge on all latest technologies.
• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of I.T. Support Assistants.
• Evaluates and verifies employee performance through the review of completed work assignments and work techniques.
• Maintains records, prepares reports, and composes correspondence relative to the work.
• Identifies staff development and training needs and ensures that training is obtained.
• Maintains and monitors the local area network, and ensures 100% uptime of the network.
• Maintains and monitors the workstations and ensures that all units are in optimal state.
• Prioritizes and organizes requests for service for I.T. Support Assistants.
• Coaches junior members of the team and conducts knowledge transfer as needed.
• Provide analysis and critical next steps as appropriate and updates.
• Confers with the I.T. OIC to coordinate and schedule workstation installation, deployment and maintenance.
• Create Roster Schedule for I.T. Department.
• Performs and implements special projects (Server/network/workstation related projects) as assigned and required by the I.T. OIC.
• Performs other related work to the classification as assigned by the I.T. OIC.

August 2, 2011 - September 10, 2013
Pacific Growth Industries Marketing Corp.
IT Supervisor

• Accountable for managing the information and data integrity of the enterprise and its groups and for all Information Technology functions of the enterprise. This includes all data centers, technical service centers, production scheduling functions, help desks, communication networks (voice and data), computer program development, and computer systems operations.
• Responsible for maintaining the integrity of the company reviews all computerized and manual systems; information processing equipment and software for acquisition, storage and retrieval; and definition of the strategic direction of all information processing and communication systems and operations.
• Provide support to the departments by gathering and analyzing data in the establishment and/or maintenance of corporate business processes, procedures and policies.
• Provide support to the Project Manager in planning, managing, and monitoring major projects from concepts through implementation.
• Evaluate and monitor the performance and efficiency of programs to ensure that program implementation is on target.
• Monitor program revenue and expense reports, review for accuracy and completeness.

October 13, 2010 - August 10, 2011
Cordia Communications Corp.
VoIP Enterprise Engineer

• Perform analysis and resolve client's VoIP problems
• Isolate and conduct test on VoIP lines before deployment
• Install and conduct test on VoIP products
• Design and implement proposed project for Voice Infrastructure
• Assist Technical support group in providing solutions on client concerns.
• Conduct test on configurations for client's SIP credential accounts for both residential and enterprise account.
• Create a documentation of daily activities and accomplishments in solving client's concerns and request.
• Manage Client Account Systems accessing Cordia's Core Systems and Database.
• Configure VoIP Gateways, IP Phone Systems, ATA Adapters, etc.

February 3, 2010 - August 9, 2010 (Finish Contract)
Manila Ocean Park (OFPPI)
Audio Visual Technician

• Perform operational procedures for fountain shows.
• Coordinate with Manila Ocean Park's reservation department on number of booking guest.Perform preventive maintenance evaluation procedures on all facilities and equipment.
• Perform analysis and diagnostics on equipment using DMX controllers such as Fountain engines, Laser projectors, LEDs, City Lights and Moving Headlights.
• Evaluate and perform analysis on Audio Sound systems of Acquatica's open hall.
• Report directly to Technical Supervisor.

November 3, 2009 - February 2, 2010
Systems Generators Philippines Inc. (Project Based Finish Contract)
IT Network Consultant

• Manage and Evaluate Network Infrastructure. Execute recommendations in any proposal concerning infrastructure changes need to be made.
• Create assessments on proposed project expenses and budgetary costing.
• Maintain professional standards and integrity of company.

October 3, 2008 - September 7, 2009
ELECTRO-SYSTEMS INDUSTRIES CORP.
MIS / IT OFFICER

• Manage multiple projects and coordinate project resources
• Conduct complex computer network system and procedure analysis
• Develop effective hardware and software solutions to meet users' needs
• Prepare clear and concise status reports for upper management
• Monitor access control and user account maintenance
• Create security policies and implement them to effectively maintain and protect accounts
• Maintain integrity of staff accounts and data on the office File Servers. Perform maintenance on staff accounts. Add/Remove and modify accounts as necessary
• Create and maintain mailing lists and aliases.

October 10, 2006 - June 1, 2008
INOVIZE INC.
IT Engineer

• Manage and oversee Network Infrastructure
• Conducts Technology Testing and Maintenance
• Contacts Vendors as needed for support, outages, and upgrades
• Creates and maintains business continuity and disaster recovery plans
• Responding to IT infrastructure and application-related inquiries, problems and issues; problem resolution; and providing feedback or follow up to end-user and end-users / Inovize's Management.

August 17, 2005 - October 6, 2006
VOIP GLOBAL INC.
VoIP TECHNICAL ENGINEER

• Customer and Technical support concerning Voice over IP (VoIP)
• Successfully trained to handle different types of VoIP devices: Linksys ATA devices, Grand stream, Sipura, and VoIP Phones, Software Dialers using SIP Platform
• Evaluates current networking systems and infrastructure and recommends further enhancement and improvements. Keeps abreast with the latest technology on network administration to maintain optimum network performance.
• Discusses the best option for resolving such network problems to ensure smooth and trouble-free operations of the company.

August 2, 2004 - January 9, 2005 (Finish Contract)
DIGITAL PARADISE INC. (Netopia Internet Cafe)
COMPUTER TECHNICIAN

• Provide assistance and services to our Customers in Computer and Internet
Applications.
• Conduct Maintenance and Evaluation of System Units and Network System of
Branch.