Mark Paul Ramos

Orchid Cybertech Services Inc. - 21F Robinson's Equitable Tower DB Ave. Ortigas Pasig City,
Hired as a fulltime IT Staff ensure that all tickets are address properly and provide support in configuring, troubleshooting and maintaining more than 2500 users in mixed platform environment.

• Installing and configuring computer hardware operating and applications
• Monitoring and maintaining computer systems and networks
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Providing support, including procedural documentation and relevant reports;
• Setting up new users' accounts and profiles and dealing with password issues.
• Builds network and maintains external and internal web network Server.
• Designs and supports server systems and supporting software.
• Other task that may be assigned by the management from time to time.

Mary Johnston Hospital - 1221 Juan Nolasco St., Tondo Manila, Philippines
Promoted to systems administrator role since 2011 to lead a three-member IT team in configuring, troubleshooting and maintaining Windows, infrastructure for a tertiary hospital. Provide on going management, including support for more than 250 users and doctors.

MIS Supervisor - Feb 2013 to July 2013
MIS OIC - Jan 2011 to Jan 2013
IT Staff - May 2009 to Jan 2013

• Provided systems administration support for Windows, Linux systems including server and workstation upgrades, backup and disaster recovery monitoring.
• Monitor user profiles access and insuring that all users are able to work on designated user rights.
• Helped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systems.
• Worked on project that changes the on making a customize hospital system.
• Conduct user’s training seminar for newly hired employees and all tenured staffs.
• Commended for technical, analytical and problem-solving skills and effective task prioritization.
• Monitored night-data base back up process, documented errors, performed nightly backups and troubleshot issues.