Mark Salmon

Senior Technical Engineer at Conde Nast International

• United Kingdom
• My current job since October 2010

To Provide 3rd line Desktop Support & Deployment Rollout's across a mixed environment for an Magazine Publisher
Macintosh Products used for Support & Deployments, OSX, Deploy Studio/NetBoot, Jamf Casper Suite, Sophos Enterprise Consol, K4 Workflow, GMG Software, ExtremeZ-Ip, Apple Remote Desktop, Adobe Products, Universal Type Server.

I.T Support Analyst at TBWA London

• United Kingdom - London
• April 2007 to October 2010

To provide 1st, 2nd and a little 3rd line support on Servers, Desktops and Peripheral devices for a Global Advertising Agency
Pc software support, Windows XP, Backup Exec 11d, LANDesk, MS office, Sophos and Centrify, FileZilla, Autodesk Backburner and Cinema 4d Net Render.
Macintosh Software Support, OSX, NetBoot, Apple Remote Desktop, Composer/Iceberg, Adobe Products, Iworks, Centrify, QLA/Quark Express, Universal Type Server, Cisco VPN, Sophos, MS office and a little of Open Directory

IT Duty Manager at Independent News & Media

• United Kingdom - London
• May 2005 to April 2007

Working in conjunction with the Production department to ensure the smooth and efficient production of the Newspaper, whilst providing 2nd line support to advertising/editorial users.
Pc software support, Windows XP, Lotus Notes, Numara Track-IT, MS office, Prestige 5
Macintosh Software Support, OS 9.22 - OSX, Transmission Manager, Network Assistant, Adobe Acrobat Distiller, Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Fast Photo, Quark Express 4.11, ATM Deluxe and MS office.

Remote Communications Specialist at Guardian News & Media

• United Kingdom - London
• January 2005 to June 2005

Main Duties, To Provide 1st, 2nd Line Remote Support to External Journalists

• January 2002 to January 2004

Line Support
To provide 2nd line support on Servers, Desktops and Peripheral devices for a corporate, consumer publishing house.
Pc software support, Windows 2000 and NT4, Backup Exec 9, Adobe Acrobat Distiller, Pit Stop Pro, Jaws PDF, File maker Pro, Lotus Notes, SB client and MS office
Macintosh Software Support, OS 9.22 - OSX, Retrospect, Transmission Manager, Network Assistant, Adobe Software, Fast Photo, Quark Express 4.11, Extensive Suitcase Server and MS office.

IT Support Analyst at John Brown Publishing

• United Kingdom - London
• July 2000 to September 2002

Working in a team of 4 providing in house support for approximately 400 users on a Macintosh and Windows Network.
Duties were to merge both Citrus and John Browns IT Info structure whilst providing supporting and maintaining the companies Voyager RAID, Apple Macintosh, PC desktops and servers.

Computer and Instrumentation Technician at First Rental

• United Kingdom - London
• July 1993 to July 2000

Configuration and Installation of PC's, Macintosh's and Sun machines to customer's specifications.
On-site support. Representing First Rental both in the U.K and abroad, whilst working for various
Companies including BASF, BBC, TIVOLI, ORACLE and LUCENT TECHNOLOGIES.