Customer Service Executive
The Healthy Home
Total des années d'expérience :8 years, 1 Mois
• Providing help and advice to customers on the phone, chat and via email.
• Address client inquiries by recommending a product or service, work procedure, quote of the actual job and appointment date.
• Investigating and solving customer’s problems.
• Update the client on contract renewal and appointment schedule.
• Resolve product or service problems by clarifying the customer’s complaint.
• Determine the cause of the problem.
• Selecting and explaining the best solution to solve the problem.
• Expediting correction or adjustment and following up to ensure resolution.
• Drive daily calling activities, ensuring that all customer inquiries are attended in a timely manner.
• Maintain daily, weekly and monthly appointment schedule on the system.
• Set a clear target and deploy strategies focused towards the target.
• Keeping accurate records of discussions or correspondence with customers.
• Create and maintain profiles of clients in the system.
• Update the team on immediate appointment cancellation and
• Conduct product training on the economical and proper usage of chemicals for kitchen and housekeeping department of hotels and restaurant personnel.
• Prepared daily reports to the management on client’s concerns and feedback.
• Increase demand for old and new products and ensure timely delivery.
• Facilitate the signing of the contract between company and client.
• Provide market feedback and sales forecasting inputs to the sales management.
• Managing payment collection in the area of responsibility.
• Perform other duties that assigned and required.
• Directs the identification and profiling of target MD’s Target Allied Professions and key customers.
• Conduct product presentation to Cardiologist and TCV Surgeons for pacemaker and heart valve products.
• Plans and direct activities of Account Executives in the district in accordance with the marketing programs and strategies.
• Ensures the efficient and effective deployment of field force in the district.
• Undertakes the recruitment, training and evaluation of field force to ensure maximum performance.
• Implement district’s sales programs, gathers and analyzes sales feedback.
• Plans and communicate sales quota of the district and monitors with Account Executives on a regular basis.