Mark Tumambing

The main responsibility of an Accounts Assistant is to support the finance manager with business accounting activities. This includes raising, sending and paying invoices, reconciling company accounts and chasing late payments. Assist with basic administration tasks and answer any queries raised by staff or external clients or providers. Documents and maintains the business’ finance procedures, updating and implementing them wherever necessary.

Daily tasks include:

• VAT Support
• Invoice processing
• Processing expense requests
• Credit control
• Cash book maintenance
• Maintaining the company purchase and sales ledgers
• Raising sales invoices
• Liaising with third party providers, clients and suppliers
• Basic administration
• Updating and maintaining procedural documentation

Responsible for the management of departments required to run the operations of a business. This may include planning purchases, negotiating contracts and coordinating the business budget. Interaction with relevant corporate personnel to fulfil general office duties to meet high performance.

• Directly reporting to Operations Director
• Prepares financial (daily, weekly, monthly and annual) report and presentation used in Senior Leadership Meetings
• Develops relationship with clients, suppliers and team members to coordinate the logistics of the day to day running of operations.
• Performs Administration and Human Resources Assistant duties
• Maintains employee records and documents
• Provides administrative support at the work location such as but not limited to, making sure that work and site equipments were properly maintained
• Documentation and licenses are up-to-date for the company's operations
• Responsible for business requirement collection
• Act as the branch/site Customer Service Manager
• Handling Landline Phone calls, Business WhatsApp, info email, forwarding leads to the right sales executive.
• Manages medium to high complex projects
• Provides support and assistance to the top management team as required.
• Oversees different departments working together to achieve high performance
• Coordinate budget, services, equipment and commodities within company policy and procedure
• Create reports for business expense, financial records and audits
• Conduct general and clerical office tasks
• Provides company orientation and/or training for new joiners
• Process employee onboarding and offboarding
• Analyze and coordinate the supply chain of the business
• Liaise with relevant corporate personnel at all levels
• Works with third party vendors and providers to ensure that SLA is met
• Collaborate with third party vendors, providers and suppliers regarding on-going and upcoming promotions and campaigns

Achievements: Developed and co-author a legacy software for Saudi Aramco to help the organization produce customized reports for each business units.

As a Project Analyst, I work both as a project manager and a key contributor to projects. Work with other team members, including Senior Consultants who will set direction for the project. As project manager, I manage all aspects of project delivery, including managing the team’s deliverables to the agreed timeline, ensuring quality, and being the primary point of contact for clients. As a key contributor on projects, I work with other consultants and project managers who provides direction on project activities assigned to me. Involved in supporting business development efforts, primarily in helping to develop project timelines, answer RFP questions and representing project management at sales meetings.

People/Clients

• Contribute toward successfully managing project teams to drive client satisfaction and retention directly through high-quality, on-time, high-value service
• Focus on more consultative interaction with clients and contribute to building trusted advisor status with key client contacts
• Effectively present client deliverables at low- or mid-level client meetings without senior support

Financial

• Successfully manage the delivery of projects of varying complexity
• Manage projects to approved budget and profitability estimates and liaise effectively with project teams to stay on track
• Contribute to business development efforts by conducting internal research, drafting RFP responses, or participating in sales meetings

Excellence

• Ensure high quality is maintained on all projects by ensuring all team members comply with internal quality assurance steps
• Proactively identify project risk areas, sharing with internal project team and developing contingency plans
• Contribute to broader practice efforts to ensure operational efficiency and knowledge sharing

A Configurations Analyst, is an integral member of the regional team that deliver technical solutions in a quality and efficient manner to clients within Asia Pacific. Understands client requirements and configure benefits administration tool to these requirements. Develop test plans to test the configuration and reviews deliverables/output.

Achievements: helped the team develop existing process as one of the pioneer analysts in the team.

Promoted as a Project Analyst

Performance Objectives:

Excellence

• Configures our benefits platform and ensures that the configured solutions and other deliverables satisfy the business requirements of our clients.
• Develops test plans to test the configuration and reviews deliverables/output. Ensures conformance of deliverables to agreed business needs of the clients.
• Creates technical documentation and functional user documentation
• Tracks the project status and communicates status of deliverables to implementation consultant, or to client as appropriate.
• Ensures that assigned tasks are accomplished within the planned and agreed work durations.

Clients

• Communicates effectively with project teams.
• Build confidence to be able to undertake client roles
• Where necessary attends team or client meetings to gain exposure as directed by Team Leads.
• Develop strong relationship with peers and project teams.
• Ensures that clients’ business expectations are aligned with commitment at all times.

Financials

• Undertake activities as per agreed on Project Timeline and budget
• Update Consultant on time whereby the plan of work is not being delivered on time

Achievements: helped the team develop existing process as one of the pioneer analysts in the team.

Excellence
• Review the technical specifications that support the desired functionality within an application, such as Towers Watson’s proprietary Talent|REWARD software or survey data collection and reporting applications (assumes specifications are translated by Senior Analyst, client-facing team, and/or through the use of standardized templates based on client’s business requirements)
• Review, validate, format and upload configuration-related data provided by client, such as client’s department names and codes to application(s) and/or configure the application settings
• Apply the approved look and feel as identified in requirements
• Conduct basic application testing to ensure usability and adherence to technical specifications, desired functionality and defined aesthetic properties; consistently log and report errors in a timely manner
• Launch applications to defined client distribution lists; generate and validate pre-defined reports as needed
• Work with the Senior Analyst, Project Coordinator, Industry Coordinator and/or Project Manager to analyze and resolve configuration issues and answer client’s questions about application
• Use a case management tool and standardized workflow to share work with other team members and document interim work status

Clients
• Ensure delivery of high-quality services and products to clients
• Effectively communicate with project teams as applicable
• Test and report system function performance according to client approved specifications

Financial
• Assist in developing standardized work processes, tools, and methodologies that improve quality and profitability

People
• Build relationships internally and collaborate effectively on cross-functional teams
• Demonstrates natural ease and effectiveness when dealing with colleagues at all levels

• Field incoming customer interaction (reporting new problem, follow-up calls, request, escalations, etc.)
• Field incoming support group interactions (accep tickets, reroute tickets, etc.)
• Ticket escalations
• Ticket callbacks
• Hardware and software troubleshooting
• Hardware warranty support
• Application installation/removal
• Operating system installation and functional support
• Parts replacement
• PC protection support
• Program compatibility
• Repair/contract services extension processing
• Security support
• Network administration
• Database management
• Internet and broadband support
• Mobile devices support
• Active Directory

• Network Operation Center Technician
• Customer Call receipt and Ticket Management
• Call receipt (first point of contact for Customers for problem recording)
• Customer verification
• Call problem validation and documentation
• Initial technical problem analysis during Live Call handling
• Pro-active network monitoring
• Customer Alarm Tracking System alert monitoring and trouble ticket generation
• Problem diagnostics
• Initial customer call
• Status customer on a regular basis
• Work with internal support groups and recommend diagnostic tests based on degree of service impairment
• LEC management and associated escalations
• Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) all sectionalization and testing plans.
• Escalate ticket according to process based on established intervals. A complete understanding of DMOQs and management structure is required to properly restore service within the allotted time frame.

• Provides first line voice technical / customer service
• Accountable for timely and accurate response to clients technical issues and concerns
• Ensures quality and accuracy in all phone and ticket transactions
• Ensures that all communication with customer is within the guidelines set by the account during training
• Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied
• Properly escalates issues that are irresolvable and not available on the knowledge base
• Ensures that all tickets are properly logged in accordance to the account’s requirement
• Reaches and maintains the level of customer service skills as required for the post
• Ensures that client service levels are achieved as communicated by the Account Manager
• Continuously improves product know-how
• Adheres to account and company policies
• Adheres to schedule given or assigned to
• Attends trainings, workshops, and focus group discussion

• Assigned at WeSolv (Fujitsu Philippines, Makati)
• Provides technical support via phone and e-mail to both local and international clients of Fujitsu.
• Training on different Business, Desktop and IT related courses through e-Learning.
• Escalate problems that cannot bev resolve to coordinators.
• Inform course coordinators about scheduled network interruptions.
• Coordinate with Human Resources Division regarding account creation, deletions or modifications
• Submits monthly report.