Mark Yancy Panizales

• Oversee the complete IT infrastructure of a high-volume automotive auction group across 3
branches, managing Windows Server environments, LAN/WAN networks, FortiGate firewalls,
and VPN tunnels to ensure 24/7 operational continuity.
• Administer physical and virtual servers performing routine patching, performance monitoring,
storage management, and backup/restore procedures to safeguard critical auction and
business data.
• Design, configure, and maintain multi-branch LAN/WAN network architecture including
managed switches, routers, and wireless access points; manage secure site-to-site VPN and
port forwarding configurations.
• Manage domain services (Active Directory), email systems, and remote access solutions;
provision and maintain user accounts, group policies, and access permissions across all
departments.
• Deployed and manage a comprehensive CCTV surveillance system across all auction
facilities; administer NVR configurations, video storage schedules, and footage retrieval for
security and compliance purposes.
• Implemented and maintain biometric access control systems to enforce physical security
across restricted auction and server areas.
• Manage auction platform and business-critical software systems; coordinate with vendors and
developers on updates, integrations, and issue resolution to minimize downtime during live
auction events.
• Handle end-to-end IT procurement including evaluating vendors, sourcing hardware and
software, negotiating contracts, and processing invoices while identifying cost-reduction
opportunities.
• Provide first and second-line technical support to all staff user training, and maintain detailed
documentation of system configurations and operational procedures.
• Assist in IT projects including firewall upgrades, network restructuring, and system
migrations; generate regular performance and incident reports for management review.
• Manage the installation, configuration, and ongoing administration of SAP HANA — including
database setup, user provisioning, patch management, and backup procedures — ensuring
seamless integration with business operations and minimal downtime

• Provided comprehensive IT support for the Aramco Wasit Gas Plant project, managing all
endpoint, server, and network systems for SK and Aramco project personnel.
• Administered AVAYA Call Manager IP PABX system managing phone line configurations, user
extensions, and call routing for the entire project workforce.
• Managed multiple Cisco 3750G and 6500 series switches; diagnosed and resolved complex
network issues to maintain a stable, high-availability environment.
• Monitored WAN and wireless bandwidth using PRTG Network Monitor; managed Ubiquiti
Rocket M5 and Power Bridge WiMAX devices for connectivity optimization.
• Administered Active Directory user accounts and file server permissions, ensuring
appropriate access controls and data security for all departments.
• Performed comprehensive endpoint management including asset inventory, OS imaging,
spyware removal, and patch management across all devices.
• Documented all IT requests, incidents, and resolutions; strictly adhered to Saudi Aramco end
user support SLAs at all times.

• Provided 24/7 IT and network support to hotel guests and internal staff ensuring
uninterrupted hospitality operations.
• Installed, configured, and maintained LAN/WAN infrastructure including TCP/IP, DNS, DHCP,
and internet access systems for hotel operations.
• Managed the Fiesta Hotel Management System, Avaya IP Phone system backups, and
Mobotix CCTV surveillance to ensure all critical hospitality technology remained operational.
• Set up guest and staff domain user accounts; configured POP3/IMAP domain email addresses
for all hotel departments.
• Performed ghost imaging and OS deployment on IBM and DELL desktops and laptops;
managed software installations and Microsoft Office configurations.
• Maintained centralized file server management, monitored Netgear NAS RAID storage,
enforced software license compliance, and managed antivirus updates.

• Delivered first-line IT support to project office users on the Aramco Khursaniyah oil field
project; logged and tracked all incidents using the IT ticketing system.
• Configured and maintained Internet LAN proxy settings; ensured full inter-connectivity across
all office systems and networks.
• Performed hardware diagnostics, OS troubleshooting, and repairs on desktops, laptops, and
peripheral devices for Aramco and contractor personnel.
• Managed user accounts in IP Scan Console and DHCP Server; administered project email
accounts and access controls.
• Supported LAN Administrator with daily network operations; strictly adhered to Saudi Aramco
end-user support SLA requirements at all times.

• Led all IT operations for a major ADNOC oil and gas construction project, managing the full
technology lifecycle from procurement and deployment to maintenance and
decommissioning.
• Managed and maintained enterprise-grade IT infrastructure including DELL/Lenovo servers,
Ruijie core switches, FortiGate firewalls, and Mitel IP PABX across the project site.
• Implemented and supervised Smart Worker Location Tracking System integrated with
biometric access control (Suprema face recognition, ZKTeco turnstile gates) for real-time
workforce management.
• Oversaw daily server and database backups with tested disaster recovery procedures,
ensuring zero data loss in the event of system failure or emergency.
• Supervised full lifecycle of structured network cabling including planning, installation,
termination, and testing across tunnel interiors and outdoor site environments.
• Installed and operated IP CCTV systems (NVR-based), PA public address speaker systems,
and PTT push-to-talk radio networks across site facilities.
• Administered IT security policies and enforced endpoint, network, and access control
compliance across all project systems in line with ADNOC and company standards.
• Managed complete IT asset inventory tracking hardware lifecycle, licensing, and disposal;
prepared IT performance and incident reports for project management review.

• Delivered multi-vendor technical support to Doosan, Siemens, and FPCC project teams via on
site visits, telephone, and remote desktop tools on the Aramco Fadhili Gas Plant project.
• Installed, configured, and maintained PC hardware, multi-function printers, and network
infrastructure across office, camp, and lay-down areas.
• Configured and managed Ubiquiti Nano Station wireless bridges to extend reliable internet
connectivity to remote lay-down areas and temporary site offices.
• Monitored and managed internet bandwidth consumption across office, camp, and client
zones; administered Wi-Fi access control and maintained CCTV recording backups.
• Maintained server room health including UPS systems, managed switches, and file servers
through routine monitoring and preventive maintenance.
• Processed IT billing and invoices; coordinated with ISPs and third-party vendors to ensure
continuous connectivity for project operations.

• Supported IT operations for the Saudi Aramco Jizan Economic City project, providing
infrastructure and helpdesk services for a multinational workforce.
• Deployed and configured departmental desktop file servers with automated incremental daily
backups; installed Windows Server 2008 with HP server RAID configurations.
• Implemented layered security measures including firewalls, encryption protocols, and
enterprise antivirus solutions to protect all project IT assets.
• Installed, configured, and maintained Ubiquiti Power Bridges and Nano Stations for wireless
connectivity across the project site.
• Set up and managed AVER CCTV surveillance systems; performed daily monitoring of camera
recordings and ensured footage backups were maintained.
• Performed disaster recovery operations and conducted regular data backup verification to
ensure business continuity.
• Carried out structured network cabling, termination, and testing for additional temporary
offices during project expansion phases.