Governance & Risk Manager
Elan Group, Qatar
Total years of experience :21 years, 9 Months
Envisioned, established, operationalized and continuously improved the Enterprise Risk Management (ERM) and Business Process Management (BPM) systems supporting compliance to international standards and state regulations (i.e. Qatar State Audit Bureau), and operational excellence objectives of the Company. .
Business Process Management (BPM) and Operations Excellence (OE):
• Developed and Established operational excellence (OE) framework using BPM maturity model and performed assessments on current state to define clear future state roadmap and actions to higher maturity state, including capabilities, culture, & systems.
• Led the discovery (using SCOR Model & eTOM Process Framework), development, documentation and improvement of all processes and policies of the Group supporting corporate and business units’ end-to-end policies and process requirements including control points, RASCI matrix, delegations of authority (DoA), SLAs, and KPIs, integrating with the enterprise risk management (ERM) system.
Enterprise Risk Management (ERM):
• Developed and operationalized the enterprise risk management (ERM) function in alignment with Qatar’s State Audit guidance on risk management, ISO 31000 ERM standard and COSO ERM framework.
• Managed all risk management activities and conducted risk workshops and training sessions with business units, project teams, and other key stakeholders to identify risks (based on internally developed risk universe), risk assessment, prioritization, risk response and action plans and key responsibilities (RASCI matrix), and continuous coordination and monitoring.
• Engaged Top Management on continuous basis to ensure that risk management is integrated at the highest level by defining risk appetite, tolerances and capacities in alignment with strategy formulation and performance management to ensure value creation, realization and preservation.
Organizational Structuring:
• Led annual organizational structure review of all BUs in the Group to ensure that organizational structures are aligned with strategic intent, drive, and focused to goal attainment.
• Performed operational and functional analyses on business value chain vs. functions and roles to identify gaps and redundancies and proposed solutions for restructuring.
Promoted after success as Quality Assurance Analyst to establish governance framework, policies, procedures, and processes to develop both Business Process and Quality Management Systems. Incorporate risk-based approaches to enable more efficient operations, reduce waste and fraud, and align business objectives. Manage projects throughout the lifecycle, communicating with executive sponsors, process stakeholders, and team members to facilitate goal attainment. Continually design and implement tools to assess and improve business process performance. Ensure compliance with regulations and governance, including ISO 9001 and ISO 31000.
Key Accomplishments:
• Pioneered organizational transformation to a process-oriented culture and systemic approach to process management leveraging the “upside of risk” in the management of change; generated framework that minimizes change resistance and maximizes overall productivity and performance through communication, training, and sound stakeholder management.
• Examined revenue and non-revenue procurement processes, realigned to remove obstacles consistent with Lean Six Sigma principles, and enabled BPMN 2.0 for ease of automation; slashed task cycle and lead times by over 70%.
• Reengineered and modernized obsolete business tools, techniques, and methods; improved process development time 40%, and enhanced end-to-end alignment and standardization.
• Analyzed business processes in Company’s value chain to remediate 39 critical internal audit observations; implemented changes to 70% of policies to meet compliance standards.
• Developed and presented CxO level presentations to engage and communicate process value propositions and enhancements enabling a buy-in authorization of initiatives.
• Developed and reengineered the e-Commerce/Online store business model and processes enhancing the customer journey and experience and ensuring internal alignment of key elements: Marketing, Order Management, Delivery and fulfilment and Exceptions handling, ensuring customer level agreements, ownership and accountabilities.
Worked closely with leadership teams, management, and line employees to initiate and communicate standardized processes and procedures that enhance business performance. Analyzed value-chain to map key processes, identify opportunities for development and optimization, and implement solutions.
Key Accomplishments:
• Introduced comprehensive Business Process Management system to track projects, manage documents, plan, and track audits, manage preventive and corrective actions, and provide dashboard reports for process status.
• Managed external consulting contract through development of over 200 business processes across the value chain to supplement and enhance the QMS resulting to increased operational efficiency.
• Methodically reviewed and standardized process documentation in accordance with ISO 9001:2008; enhanced service level agreements and key performance indicators (KPIs).
Key Responsibilities:
• Responsible for analyzing Quality Management Systems implementation, Quality evaluation and assessments, and implementing Quality monitoring/control, corrective actions, and document control systems.
• Responsible for development from the ground up together with key stakeholders the company's Policies (Procurement, Commercial Management, Supply Chain, Consumer Sales, Enterprise Sales, & Human Capital Management), Processes, and Procedures (more than 200 Processes and Procedures documents), within the perspective of implementability, automatability, and conformance/compliance with internal and external requirements.
• Take active role in Quality Management System audits, or internally known as Policy/Process Implementation verification against internally established compliance requirements in addition to the ISO 9001 standards.
• Perform processes and policy Gap Analysis in preparation for future state and maturity along with Certification.
Managed day-to-day operations for branch office of hazardous waste disposal company. Developed policies and processes, maintained international permits, upheld brand standards, and managed projects for bids, business development, and other corporate initiatives. Facilitated communication with clients and stakeholders to ensure project milestones were met.
Key Accomplishments:
• Developed and standardized operational manuals, policies, and procedures in support of ISO 9001:2008 certification. Reliably ensured compliance with documentation and auditing requirements, ensuring certification.
• Orchestrated local implementation of corporate rebranding; facilitated development of elements with third party branding firm, and applied to customer facing materials and web presence.
• Facilitated bid documentation process for US$500K contract to manage disposal of hazardous waste between Middle East and Europe. Coordinated across cross-functional teams to ensure requirements were met on time.
• Ensured 100% compliance with license and consent regulations for transboundary hazardous waste movement from more than 20 countries in Middle East, Africa, and Europe.
Developed course content, instructed, and supported undergraduate and graduate students in topics including History, Humanities, IT, Quality Management, and Public Administration, using a variety of innovative methods and materials in traditional classes and online.
Key Accomplishments:
• Assigned as Executive Staff to the Vice President for one year to assist with public relations, policy development, communications, training, and development.
• Assisted in development and execution of various business and project plans involving new entrepreneurial ventures to increase revenue from non-core education programs.
• Appointed as Technical Specialist to plan, implement, and monitor continuing education, board examination reviews, and other training programs.
• Launched website to support access to required and supplementary multi-media course materials, and encourage online discussion for collaborative learning.
• Published academic papers in peer-reviewed journals, including International Administrative Law eJournal, and Law and Politics eJournal.
o https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2051394
o https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2130216
Developed and designed the methodological framework for performance analysis and re-organization of the Electric Cooperative. Detailed development of project scope, performance KPI’s, risk, and mitigation plans.
‣ Developed rapid appraisal techniques to establish current performance, determine bottlenecks, and highlight problem areas.
‣ Did Benchmarking and Gap Analysis by careful comparison of As-Is findings and best practices and came up with decision/design criteria that guided the findings and report.
‣ Provided recommendations and procedures for effective merger of departments, positions, and staff. Provided for revised position classification and compensation scheme.
‣ Drafted and submitted the technical report and recommendations to the BOD.
The Board of Regents is the governing board and the highest policy-making body of the University.
‣ Reviewed policies and executive issuances and memoranda of the President for confirmation. Participated in discussions and deliberations for University policies and budgets.
‣ Drafted and passed key resolutions concerning student scholarships, increased spending on Library holdings, as well as funding for student activities and projects for student welfare.
‣ Managed and coordinated activities of a network of Student organizations and student government spanning 4 campuses, 15 Colleges and Institutes.
The doctorate degree in educational psychology program consisted of coursework in research, education, learning styles and processes, instructional formats, human development, psychological theories, sociology, group dynamics and issues that affecting the learning process, the importance of the learning environment, teaching methods and styles, etc. The program provided the knowledge and tools needed to become a practitioner, educator and/or researcher. My primary interest and focus on the graduate program is to enhance the knowledge and understanding of organizational learning and behavior within the dynamics of corporate environment, effects of leadership and leadership development, and learning as it impinges on organizational culture, particularly on how to enhance implementation of quality management system though effective communication and training.
The Doctor of Public Administration has been a scholarship grant from Western Mindanao State University. It is an advance program from MPA, and deals more on the overall governance and administrative systems, the theories and practice of management of public institutions, projects, governmental policies and development projects and programs. The skills and knowledge are derived from advanced Management theories and best practices and therefore applicable to diverse organizational and project settings. Among courses taken are the following: Seminar in the Administration of Economic Development (PA 331) Advanced Methodology in Administrative Science (PA 399) Special Problems in Administration of National Development (PA 329) Theories of Administrative System (PA 301) Quantitative Methods in Public Policy Administration (PA 393.1) Seminar on the Administration of Social Development (PA 323) Special Problems in Administrative Theory (PA 305) Comparative Development Administration (PA 327) Seminar in the Administration of Political Development (PA 312) Research Methods in Public Administration (PA 393)
The Masters program deals with developing the skills, knowledge and leadership capabilities to mange strategies, policies, resources and people in order to develop efficient and effective learning and productive organizations. Introduction to Local Government Administration (LGA 201) Organization and Management (PA 205) Public Personnel Administration (PA 206) Public Fiscal Administration (PA 207) Program Administration (PA 208) Theory and Practice of Public Administration (PA 201) Project Development and Management (PA 228) Human Behavior in Organization (PA 221) Crisis Administration (P215) Seminar in Governmental Management (PA 299) Research Methods (PA 297 & PA 299)
The course was a scholarship grant from the Philippine Department of Science and Technology given to excellent and promising students with intentions to pursue scientific and engineering careers. Mechanical engineering provided the technical, scientific and engineering design including management capabilities for conceptualizing, designing, building and managing power and industrial plants and equipment and machineries, including heating, ventilation, and air-conditioning. Graduated "Cum Laude" or in English equivalent of "With Honors". The highest honor awarded for the batch.
