Market Research Analyst
Frost & Sullivan
مجموع سنوات الخبرة :14 years, 6 أشهر
Headed a 3-month researching program on cashless payments in the UAE.
Researched manufacturing business processes and provided insights on megatrends and Covid-19 impact resulting in an industry report published by Dubai’s Department of Economy Development.
Organized and moderated a Hackathon on alternative payment solutions by connecting industry and government experts encouraging Dubai Economy to implement multiple cashless initiatives.
Supervised a multicultural team, established team working culture, processes and procedures to boost efficiency and serve VIP clients.
Led a diverse team and initiated tailor-made luxury experiences in a high-pressure environment resulting in an overall increase in guest satisfaction from 80% to 95%.
Initiated regular feedback sessions and conducted frequent sales training for butlers and housekeeping employees maximizing room service revenue by 15%.
Facilitated communication processes between 6 different departments by integrating a common database for 500 national and international VIP guests to improve brand loyalty and reduce customer complaints by 20%.
Managed and directed a team of 4 Restaurant Managers and 20 employees, delivering strategic directions and operational supervision to operate two restaurants.
Improved customer satisfaction by designing a weekly newsletter and loyalty program leading to increased revenue from € 370.000 to € 450.000.
Oversaw a budget of € 350.000 as a member of Saxonia’s Marketing board and designed a coupon marketing campaign resulted in a 30 % conversion rate and a 20% increase in sales.
Developed a management and employee training program by offering coaching and operational frameworks reducing operational costs by 6%.
Negotiated financial conditions with banks and investors by creating a comprehensive Business Plan resulting in a financial investment of € 250.000.
Graduated with Distinction Awarded as best Peer Motivator and Team Builder 2020
Graduated with Distinction Post Graduate Diploma incl. 6 month internship as a Finance and Accountant Trainee at the Sheraton Hotel | Brussels, Belgium