Bar team leader
Burj al hamam , Kout Food Group
مجموع سنوات الخبرة :12 years, 6 أشهر
February 2009-up to present
• Responsible for reviewing of bar operation reports, monitored and maintaining accurate Inventory.
• Preparing daily ordering, preparation, garnishment and demonstration.
• Supervision of hourly bar employee as well as scheduling staff.
• Task included daily specials planning.
• Working closely with all managers and co-employee to prepare breakfast, lunch and dinner reservation.
• Provide excellent customer service.
• Keeping positive team morale in high volume situation.
Riviera golf and country club/casual dining-Philippine
Senior waiter
April 2002-February 2009
• My background in customer service industry has offered me the opportunity to deal with the diversity of customer as well as demonstrating patience. I have proved my ability to be more flexible and have acquired extensive multi-tasking skills. My friendly and outgoing attitude has obtained me the respect of the customers and supervisors. In addition, I am a great team player and always willing to learn to secure a customer service.
• Perform suggestive selling.
• Handled critical customer complained.
SLI (Signature Line Inc.) Levi's Jeans/Dockers (SM branch) -Philippine
Sales man
September 2001-March 2002
• Assist clients with wireless home service needs.
• Provide excellent customer service.
• Developed and maintained client relationships to ensure client satisfaction.
• Train on the sale floor to ensure proper knowledge, protocol and customer service given to guest that enter our door.
• Prepare efficient proposals for client to thoroughly understand all the products.
• Develop and improved to have more patient.
Tagaytay High Land Golf and Country Club/Philippine
Fined dining/Asian, American and European dishes
Waiter
October 1999-June 2001
• Developed my skills and knowledge on standard customer service and serving.
• Performed all daily management task
Philippines Christian University BS physical therapy 1995-1999