Project Coordinator cum Customer Service Desk
BETA Information Technology
Total years of experience :17 years, 10 Months
Customer Service Desk
Daily monitoring of emails
Attend incoming support calls
Log in concerns and generate case tickets for monitoring progress updates and closing.
Liaised to the concerned Department to assign and designate a person that will handle and resolve the open ticket.
Process and raise RMA for defective units with valid warranty
Database Monitoring of Annual Support Level Agreement (SLA) and update the concerned department for the renewals
Generate AMC invoices based on the contract agreed on payment terms
Project Coordinator
Prepares cost sheet analysis (Pre-approval of the Sales Order)
• The Bill of Materials (BoM)
• LPO/PO/Contract
• Payment terms
• Manpower
• Scope of Work and SLA
Generate purchase requests thru ERP and update the customer regarding the ETA of the processed order
Organized internal handover meetings with the pre-sales and the technical team to carry out the project implementation.
Scheduled a kick-off meeting with the customer to discuss the scope of work and the prerequisite of the project
Prepare and submit project schedule for approval
Arrange and coordinate the delivery of materials to the client premises
Manpower scheduling (ticket opening thru ERP), deployed site team for the implementation of the project, and monitoring for a progress update
Prepare handover documents such as As-built or shop drawing (in Visio or AutoCAD format), Job completion certificate
Raised and dispatch the Tax Invoice, advanced Proforma
Handling and monitoring annual maintenance contract on low Voltage cabling (Voice and Data)
Via email or phone request
Generate internal ticket for reference
Assign and deploy Technicians
Monitor and update the customer on the progress via phone or email
Assist in technical and sales presentations to corporate clients.
Do site survey and provide structural calculations of the materials (BoQ/BoM)
Involve in tender review, compliance, and design.
Prepare Project scope, Method of Statement, Project Plan (MS Project), ` and an actual sample of materials for approval.
Prepare and process building entry permit (manpower access, materials, tools for the project)
Coordination and monitoring of the assigned ongoing projects
Attend site meetings conducted by Project consultant and Main contractor
Monitoring of incoming and outgoing materials on the site
Prepare and submit As-built Plan in AutoCAD or Visio format for progress reporting and invoicing as per payment terms
Testing, commissioning, and project closing
Major in
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