Marlon Jose

• Assist the manager in enforcing operating policies and standards, including providing quality beverages.
• Complete opening and closing procedures, including balancing register bills & monitor tip disbursement.
• Inventory management - ordering and checking items required to ensure that the daily operations run smoothly.
• Skilled in crafting a wide range of coffee beverages, including espresso-based drinks, drip coffee, and specialty teas.
• Proficient in utilizing professional coffee equipment and machinery to ensure consistent quality and flavor.
• Prepared beverages with speed and accuracy to minimize customer wait times.
• Fulfilled orders to exact customer specifications for optimum satisfaction.
• Documented complex orders to accurately process payments in POS system.
• Prepped ingredients at shift open and between busy periods.
• Met upsell goals by promoting high-profit items to every customer.
• Promoted sales by setting up attractive product arrangements in display cases.
• Steered customers toward specials with suggestions and vibrant descriptions.
• Satisfied customers consistently, quickly meeting needs with knowledgeable service.

• Satisfied guests with prompt assistance and friendly service.
• Assisted bar staff with preparing drinks and serving customers in fast-paced, high-volume bar environment.
• Maintained clean workstation by cleaning counter areas, sinks, and floors of stains and trash.
• Organized back bar area and restocked bottled beverages following each shift.
• Assisted bar staff with drink preparation and service in fast-paced, high-volume bar environment.
• Supported servers by refilling drinks, retrieving items, and restocking service stations.
• Carried beverage and food trays to customer tables for serving.