IT Project Manager
fetchr
مجموع سنوات الخبرة :13 years, 11 أشهر
• Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Lead planning and/or implementation of projects. May participate in the design and/or testing phases.
• Responsibility for assembling the project staff; for their technical or functional development, performance, and/or termination during the project or projects.
• Manage project budget and resource allocation.
• Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems and implement changes.
• Follow a defined, agreed upon project management Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management. Supervision Received: IS&T Director and/or Senior Project Manager reviews
• Provide mentoring, coaching and direction setting to team members.
• Ensure project team and staff training and development
• Perform activities related to project management, according to the guidelines set by the project
management office, as well as best practices in the CRM and project management industries.
• Perform and assist internal or external outsourced entities in activities pertaining to business analysis of
domain requests, resulting in self contained and explanatory requirements definition documents.
• Perform or participate (where relevant) in the technical acceptance process of delivered solutions or
developments performed by technology vendors or outsourced development partners.
• Responsible for the management and delivery of large and medium scale projects, handling efficiently
multiple internal and external stakeholders.
• Act as CRM system and technology expert by performing research related to CRM technologies and
systems, with specific focus on vendors and solutions that are implemented by mobinil, orascom telecom,
and orange/ft.
• Act as functional area owner for the relevant systems owned by the CRM solutions division, with full
responsibility for roadmap setting, upgrades when necessary, and relations with vendors to accommodate
for further development.
Key Projects:
• Order Management: Requirement Gathering, Support Building the Required Business Case, RFP
Preparation, Vendor Selection, and Technical Evaluation.
• Revamping the corporate retention loyalty system.
• Front linear application unification across all customer facing commercial teams.
• Revampping the Price Simulator system.
• Perform activities related to project management, according to the guidelines set by the project
management office, as well as best practices in the CRM and project management industries.
• Perform and assist internal or external outsourced entities in activities pertaining to business analysis of
domain requests, resulting in self contained and explanatory requirements definition documents.
• Perform or participate (where relevant) in the technical acceptance process of delivered solutions or
developments performed by technology vendors or outsourced development partners.
• Responsible for the management and delivery of large and medium scale projects, handling efficiently
multiple internal and external stakeholders.
• Act as CRM system and technology expert by performing research related to CRM technologies and
systems, with specific focus on vendors and solutions that are implemented by mobinil, orascom telecom,
and orange/ft.
• Act as functional area owner for the relevant systems owned by the CRM solutions division, with full
responsibility for roadmap setting, upgrades when necessary, and relations with vendors to accommodate
for further development.
Key Projects:
• Order Management: Requirement Gathering, Support Building the Required Business Case, RFP
Preparation, Vendor Selection, and Technical Evaluation.
• Revamping the corporate retention loyalty system.
• Front linear application unification across all customer facing commercial teams.
• Revampping the Price Simulator system.
• Provide 1st and 2nd level of support for multiple EAI and Billing platforms and services by accepting,
evaluating and solving operational problems and customer complaints / requests.
• Participate in the acceptance of new products and services related to Billing and EAI.
• The main interface for IT Operations with other internal and external domains (Sales, Marketing, Customer
Service, Internal Development teams, 3rd Party Vendors, etc…).
• Reporting the performance & incidents of all Billing and EAI platforms and applications.
• Managing different 3rd Party Support Vendors and Suppliers in accordance with the company’s internal
support process, SLAs and Support Contracts.
• Available on-call based on a rotation schedule that guarantees support coverage.
