Process Specialist (SME)
Cognizant Technology Solutions
Total years of experience :8 years, 7 Months
Cognizant Technology Solutions: Hyderabad
Process Specialist (SME): Postnord-Sweden July 2012 to Aug 2013
Postnord is one of the leading business communication, mailing, advertising and leading operator in logistic to, from and within the Nordic region. The major challenge in this Project was to understand Swedish language and Train the team members in understanding the Postnord business and in posting of payments on customer accounts in SAP ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) as English was used least.
Main Responsibility Includes: As a Subject Matter Expert my responsibility was to train and ensure correct posting of customer payments, billing and reconciliation of Customer Accounts, A/R Ledger and GL account and Investigation of Invoices according to Postnord policies and Procedures and Sweden laws.
➢ Posting of payments details in SAP-P 45 ERP (Enterprise Resource Planning)
➢ Registration of Franko machine licenses in ERP
➢ Booking payments related to customer license on daily basis and ensuring 100% accuracy.
➢ Research on misdirected and misapplication of payments in (AR Ledger-suspense account) and posting to correct customer accounts in ERP
➢ Quality check on all the payments applied on AR ledger in ERP
➢ Reconciliation of AR ledgers during month end closure.
➢ Managing CRM (Customer relationship Management) cases on queries raised by First line customer support (FLCS) in Sweden for rectification of error on customer invoices.
➢ Investigation of invoices and rectification of errors and billing the customers in ERP (Enterprise Resource Planning) either Crediting or debiting on customer accounts.
➢ Checking and updating Posten (Department of Finance and accounting) and Sales person in Sweden to update the correct contract rates in P 65 CRM and P 45 ERP (Enterprise Resource Planning) for billing correct prices to the customer
➢ Leading Weekly calls with Clients and updating the status on the Process.
GENPACT INDIA- Hyderabad
Process Developer - Penske Truck Leasing (Logistics Billing) Feb 2011 - Aug 2012
As a Subject Matter Expert and Quality Analyst helped the process in billing invoices to the Third Party Customers and also ensured consistency in the policies of the Billing Process. As a finance analyst my responsibility included to complete the Billing or Invoice to corresponding customer to whom Penske deliver Logistic Services according to Penske policies and Mexican Fiscal laws.
Main responsibility includes billing the Third Party customer on a Weekly and Monthly basis for: General Motors Mexico, Whirlpool Ramos, Horizone, Supsa & Whirlpool Plastic, Seprian, NLM GM & FORD, Magna Ramos.
Main Responsibilities Include:
➢ Preparation of weekly Fiscal invoice.
➢ Ensuring Correct rates are applied for the loads.
➢ Consulting and following up with the Sourcing, Freight Payment and Operations team in Mexico for updating of Missing routes, termination of contracts of routs, rates, SCAC, etc.
➢ Ensuring key process deliverable is on time.
➢ Ensuring 100% QC analysis done on all the Plants while billing the customer.
➢ Preparation of Dashboards on weekly basis and uploading the same on support central for client review.
➢ Suggested leans which lead to time saving on weekly billing activities.
Process Developer: Fuel Settlement & Reconciliation Process July 2006 - Oct 2010
Played a crucial role of Subject Matter Expert in Invoicing Process, Vendor management and payment. Allocation Strategy of Daily volumes for team members and was involved in due diligence set up for Investigations and analysis of pending open invoices.
➢ Successful Transition of the Invoicing process to India on O.J.T
➢ Fuel Purchasing: Sourcing of fuel order to vendors on contract with Penske
➢ Unbundling: Ensuring the ETA of 3rd party fuel at locations
➢ Pricing Analysis: Analysis is done to maintain the FCM table with correct rate for the fuel received on a particular day, and see to it that this does not impact our Penske Customers while Billing, that runs every Tuesday and during the First work day of every month
➢ PO analysis: Analysis done to identify orders placed with PO, however fuel not delivered and where fuel is delivered however PO is not raised
➢ Auto Ordering of fuel from locations
Main Responsibilities include:
➢ Clearing (Reconciliation errors) suspended invoices follow up with suppliers and districts, updating of database and performing quality check on daily basis.
➢ Ensured timely payments of vendor invoices
➢ Communicating with the Suppliers, end customers through calls and emails and for timely delivery of fuel at locations
➢ RCA (Root cause Analysis) on the Errors, Planning and implementing CAP (corrective Action Plans)
➢ Creating manual invoices in case of any errors
➢ Investigations and analysis on suspended fuel tickets and provide correct resolutions
➢ Allocation of Daily volumes for team
Process Associate - Collections (PLCC) Nov 2004 - June 2006
➢ Taking inbound Collection calls (Adhering to the state law and order, Call quality, understanding and bridging the gap, resolving the card payment issues.
➢ Meeting daily targets set for the particular month.
Wesley PG College Osmania University(MBA) 2004 65% D.B.P.M College Osmania University(B.com) 2002 60% St. Pious X Jr. College Board of Intermediate Education 1999 61%