Marnus Strydom

Managing opperations and leading, managing and developing my team to reach its full potential. Aligning ourselves with
the budget and implement various fitness classes, Events and membership promotions that keeps us ahead of our
competitors within the market. Cleanliness and maintaining a well organized 5 star facility is one of our major priorities
with the guests needs our first objective to succeed. Forecasting our figures and managing our expenses to ensure we
remain a profitable department within the hotel is a major factor which we fully take responsibility for. Since the property
has opened in 2014, we have managed to achieve the budget set for us in 2017 and by doing so never limited ourselves to
providing service which is expected of us but sourcing different revenue streams within the market and developing our
colleagues internally rather than hiring outsourced staff, events such as spring, winter and summer camps was
implemented to add as an additional event to bring in business. I Also ensure I am heavily involved with hotel events and
assist various departments with ideas and different events to promote the hotel and act as potential revenue stream.
Ensuring all colleagues are up to date with the standards we set for ourselves and daily briefings are mandatory.

Managing Operations, Supervising people, Planning and setting the annual budget, Creating strategies for the calendar year depending on seasonal variances and need of the client and market, Attending Daily briefings with the Head Of Departments, Attending operational and revenue meetings. Doing personal training for selected clients, Running promotions to ensure profitability and achieving the budget that was set. Marketing the department through various social media sources as well as getting the local press involved when we are running tournaments and sporting events. Hosting and managing tournaments and competitions such as squash, swimming, water polo, tennis and volleyball tournaments as well as dog shows, Organizing sponsorship for these events(trophies, vouchers etc). Planning our annual Walkathon for kids with cancer, raising money and working in close cooperation with sponsors and other charities is one of the highlights of the year. Ensuring all maintenance requests are made and translated to the Engineering department. Dealing with guest complaints and ensuring our Guest satisfaction score for the departments is above our yearly target set by Corporate Office. Having a clear line of communication with All Upper Management positions as we work hand in hand to run the Hotel in a smooth and profitable manner.

Conducting personal training for hotel guests and members. Ensuring the fitness center is in clean and operational standard. Marketing the Fitness Center on various platforms and doing promotional activities is an aspect of the job.
Achieving Personal training revenue targets set by the Director of Recreation. Managing operations when the Director is not in the facility or on vacation/leave. Doing fitness assessments with clients and creating a delicate and structured fitness program and nutritional plan for each individual. Having a clear line of communication with the Director of Recreation

To achieve our daily, Weekly and ultimately the monthly targets set for me, marketing and promoting the health club outside of the facility, doing competition checks, ensuring current clientele is happy, seeking referrals from loyal clients, Attending sales meetings, sales Blitz and Sales Calls on a daily basis. Ensuring there is a clear line of communication with the Executive office (General Manager)

Making sure the Fitness center is clean and in full operational condition. Ensuring that all attendances is noted from the cleaners to the receptionist to all the instructors. Opening and closing procedure of the Health Club. Assessing new members and providing them with a nutritional plan as well as a well planned fitness program to ensure that they will achieve their targets. Dealing with guest complaints and having a clear line of communication with the sales team and the executive office (General Manager)