مروان لحلو

Apr 2013 - Present KLM Royal Dutch Airlines Amsterdam, Netherlands
Flight Attendant
Firstly responsible for the flight safety of passengers and crew on board of a flight. Meet and greet the passengers as they board the aircraft, direct them to their seats and ensure that the
entire luggage is safety stored away in the overhead cabins. Demonstrate the emergency
procedures whilst the plane is preparing for take off. Assist passengers, make calls on behalf of the captain and serve food, drinks and sell duty free goods.In case of emergencies, cabin
crew must see through that all passengers comply with safety regulations to avoid dangerous
situations.

Aug 2012 - Apr 2013 EVA Airways Amsterdam, Netherlands
Passenger Traffic Officer - Supervisor
Responsible for the flight preparation of all EVA Air flights departing from Amsterdam
Schiphol. Flight editing, passenger seating, meal pre-order, setting up gendec, issue tickets,
collect excess baggage/ticket change fees, being present during the flight as representatives and meet all passengers requests. monitoring all aspects of the flight; from the check-in
counter and manage the ground handling agents, to the luggage basement to confirm all
baggage is loaded in the correct container, to responsibilities on board of the aircraft from the moment it arrived where we would prepare the aircraft in the most efficient manner
possible for departure. This meant monitoring the cleaning, catering to ensure all
meals/specials meals are loaded on board. Ensuring that the whole flight procedure would go
seamlessly.

Sep 2010 - Jun 2012 KLM Amsterdam, Netherlands
Guest Service Agent
Flight preparation activities such as flight editing, check-in, transfers, boarding etc, in order to ensure a high service standard. Act as point of liaison for 3rd party check-in staff,
monitoring third party activities to ensure that services are delivered in accordance with
KLM values and requirements. Play an active role during delays and disruption whilst
ensuring that the passengers are cared for in the most appropriate manner. Ensure that
opportunities to optimize excess baggage revenues are identified and delivered. Meet and greets passengers, paying special attention to those with special needs. Responsible and
accountable for identifying safety risks in accordance with risk assessment process, and ensures that adequate risk mitigation steps are appropriately implemented in order to
ascertain safety within the workplace. Check in passengers for flights and ensuring
passengers hold valid travel documents and visum. Boarding passengers at the gate; making
sure all passengers have boarded the aircraft on time.