customer service executive
aramex
مجموع سنوات الخبرة :15 years, 9 أشهر
-Costumer focus and provide professional services to build relationships of trust and respect
-providing help and advice to customers using your organization's products or services;
-communicating courteously with customers by telephone, email, letter and face to face;
-investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
-handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
Achieve revenue goals by overseeing the entire reservation operation.
Monitor and ensure all reservations are input into the system accurately, and promptly
Liaise with hotels to ensure rates and packages are accurately loaded
Verify the availability of hotel inventory through central reservations booking engines and hotel website
Maintain and update the reservation software - including rates, packages and hotel information.
Participate in the recruitment process
Review rate and room availability in Central Reservation System to ensure sufficient availability for high and low selling dates
Coordinate between The different department and the Guest
Receive all incoming calls in a friendly and courteous manner and connect the same promptly and efficiently
Ensure that all calls are attended within three rings.
Attends all guest requests. .
Take wake up calls and execute the same in an accurate and prompt manner.
Ensure a clean; tidy and organized work area at all time.
Distributed parcel to appropriate Guest.
Greets all guests who enter the Business center.
Responsible for reception and administrative duties; courier services, printing etc
Professional switchboard services; answering, receiving and transferring call
Responsible for typing memos, reports and other correspondence.
Received and distributed mail and messages to appropriate departments and employees.
Cash register handling
Housekeeping; maintaining the cleanliness of reception, offices, meeting rooms and lounge area
Booking meeting rooms and viewings
Ensure that all calls are attended within three rings.
Attends all guest requests in a courteous manner
Ensure a clean; tidy and organized work area at all time, including the communications rooms and telephone booths.
Receive and answering on all incoming calls.
Welcoming of the Customer and ensure the Maximum satisfaction of our customer
Provide high quality of service
Give to the Customer all information about our Product…
Understand client requirements and present information clearly
Attract the Customer and do the best in order to increase the Sales
greet customers and make them feel comfortable while they discuss their needs
Ensure proper stocking, replenishing as well as cleaning of sales area
Responsible to liaison with clients in all the area of sales
Assist the customers with the product selection, apart from processing of payments
Offer advice to the customers
recording sales and order information and sending copies to the Manager in the end of the day
reviewing own sales performance, aiming to meet or exceed targets
gaining a clear understanding of customers and requirements
Maintaining and developing relationships with existing customers
Knowledge of sizes, fabrics and style