IT Helpdesk
CME
Total years of experience :2 years, 9 Months
Provided remote technical support for the Dollar General stores located in USA:
- Receiving calls, opening and closing tickets, performing follow up calls when necessary, etc...
- Microsoft Dynamics AX 2012 Retail POS basics and installation
- Microsoft Dynamics AX 2012 ERP basics
- IT Support activities
Assisting the PR, Marketing and Advertising Manager by:
- Sending emails to clients
- Preparing invoices and receipts
- Solving IT-related issues
End user support:
User Accounts, Remote Assistance, Hardware and Software installation, Network Patching, Printers, Operating System Deployment and Configuration, Troubleshooting
o Worked on three IBM Solutions: Endpoint Manager, Worklight Foundation (now MobileFirst Platform), Tivoli Netcool Omnibus
o Experience and knowledge (from both the technical and business perspective) in the above mentioned systems, as well as their installation and implementation
Worked on creating a Java program which retrieves data from the AS/400 System utilized by the bank, using a WebSphere Web Service.