System and Network Manager
Retail Group
Total years of experience :20 years, 7 Months
Develop IT Strategy for supporting the company vision and business plans and existing
Operations
* Develop and implement the Annual Information Technology budget plans.
* Ensure that IT strategies are aligned with Company business direction by maintaining
close relationship with Company Senior Management.
* Ensure highest level of support services to all users.
* Research and assimilate the latest emerging Information Technology to meet the
organizational goals, create business opportunities, and improve productivity and
effectiveness.
* Provide various sets of means to enable the Company to exploit emerging Information
Technologies, identify short and long term information system requirements of the
Company.
* Conduct trainings on several technologies for all IT
* Conducting weekly and monthly preventive maintenance checks and follow-ups on servers
and network appliances in order to avoid unscheduled stoppages
* Evaluate and negotiate supplier deals, to identify suppliers offering quality materials at
budgeted rates.
* Responsible for IT hardware, software and maintenance procurement
* Troubleshoot hardware, software and network operating system
* Schedule upgrades and security backups of hardware and software systems
* Ensure the smooth running of all systems
* Provide secure access to the network for remote users
* Ensure the security of data from internal and external attack
* Plan and communicate any system and network downtime that affect users due to
maintenance
* Implement corrective actions related to system and network
Planned and designed the organization's LAN network expansion for
better network infrastructure.
* Installed network switches, router, cabling, and firewall.
* Installed and configured Microsoft Window servers(Domain Controllers/File
Provide onsite second level of support for customers
* Install and Configure Cisco, Nortel and 3Com Switches and Routers
* Install and Troubleshoot network cabling and server rooms
* Install and Configure analog voice systems
* Deploy and Install CCTV cameras
Provide first level of support for 200 employees
* Install network appliances
* Troubleshoot network environment issues
* Troubleshoot hardware, software and network operating system
Responsible for network management including network performance tuning,
security monitoring, backup, antivirus deployment and email server administration.
* Maintained network security policy, addressed server security issues and applied
appropriate security patches and upgrades
* Provided second level of support for more than 900 end users.
* Responsible for the administration of Avaya Call Manager
* Design and implement network connectivity between 100 retail branches
* Ensure and maintain proper documentation for the network design and data centers
* Perform system backups and ensure disaster recovery in relevant cases
* Deploy and troubleshoot credit card machines
* Coordinate with other units within the IT department on inter-related and cross functional
issues
Provide first level of support for 2000 employees
* Prepare new workstation for first use
* Troubleshoot network environment issues