Sales Training Manager
U Turn Tax Refund LLC
Total years of experience :15 years, 7 Months
U Turn Tax Refund LLC provides tax consultancy & services for businesses to recover VAT on overseas travel expenses.
Responsibilities:
Research new opportunities, write business case on each market and provide sales training and coaching workshops to new sales teams and partners throughout the EMENA and APAC regions. Industries covered included oil & gas, banking, manufacturing, aviation, and travel & hospitality.
Highlights include:
- Technical consultant to the Goa administration on the structure and implementation of a new tax free shopping (TFS) scheme.
- Consulted on the development of a POS application that deducts VAT/GST from purchases real-time by the Head Korean Public Finance advisor
- Won bid to provide a TFS system to Malaysian Customs department
- Opening presentation at leading Business Forum attended by Secretary of State and Finance Ministers of Romania government.
- Sourced distribution partners in Belarus, Croatia, Namibia, Romania, and Turkey.
- Project managed the creation of a cloud based CRM system specific to the tax reclaims industry.
Smartax Refund Ltd is a leading provider of technology driven tax refund solutions and services worldwide
Responsibilities:
Gain new business from retail sector and managing a portfolio of affiliated retailers and increase incremental TFS sales and Dynamic Currency Conversion (DCC) products. Source sales partners from the travel and banking sectors to cross sell services to clients & customers. Provided external training programs and designed media campaigns targeting both b2c and b2b markets.
Highlights include:
- Created a secure card linked application for Qatar National Bank that automatically deducts VAT from purchases in real-time. Advised MasterCard on application requirements for planned network rollout
- Implemented POS application specific to Etihad Guest members receive real-time rewards on every purchase at high street retailers.
- Managed development of software for ROI Customs that identifies exported goods requiring inspection
The Retail Export Company Ltd is a agent providing a Tax Free Shopping service and related products to retailers in the UK.
Responsibilities:
Start-up specialising in a niche financial services product for retail merchants. Guided business from start-up phases developing a stable operation employing a small team with a developed customer UK base.
Highlights include:
- Becoming sole suppler for Asda stores for TFS and successfully rolled out service to all UK stores.
- Designed bespoke TFS service for a national gift shop chain
- Partnered Paris based TFS agent to supply French Wine outlet chain throughout France and the UK
Euro Refund Inc is an international financial company specialising in VAT refund services for shoppers and retailers.
Responsibilities:
Win new affiliated retailers from competitors and maximise the growth of the TFS service. Set up European network of cash refunding partners for group companies.
Highlights include:
- Designed integrated application into PoS system that recognised foreign shoppers and printed VAT off voucher. Increased revenues by 60%
- Coordinated development of an in house accountancy program (Dynamics AX)
Global Blue (formally Global Refund) offers a wide range of services to retailers including tax refunds, marketing services and training to ensure tourists receive the best possible customer service.
Responsibilities:
Managing all in-store and external marketing campaigns for more than 60 major retail accounts.
Highlights include:
- Advised on the merchandise plan for a new Marks & Spencer franchise in Dubai.
- Designed a TFS promotion in Selfridges, Oxford St store resulting in a 29% sales increase
Learned how to train partner's in-house training teams
Learned how to manage large international clients and their expectations of your company.
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Learning everything about spacial awareness designing a sales floor and the visual merchandising of it
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