Sourcer
caterpillar
مجموع سنوات الخبرة :20 years, 11 أشهر
CATERPILLAR INDIA PRIVATE LTD
Segment : Talent Acquisition Team
Designation: HR Recruitment- Sourcer - Dec 2011 to Till Date
Principal accountabilities:
● Lead the hiring process of team members and assist the Senior Management on Campus Hiring - India
● Leading the Sourcing team for India to understand the Business units forecast and delivers the requirements for the year.
● Build the functional (IT, Engineering, Manufacturing, electronics, Logistics) database of candidates for talent pipeline in India.
● Responsible for lateral/leadership hiring with all business units
● Working on END to END Recruitment Solution Screen, interview and assess candidates against position criteria.
● Identify the risks in the process at various stages and ensure appropriate controls are in place for the same.
● Created a new model of Sourcing (10:5:1) which helps to finalize the selected candidate within SLA.
● Recruitment Coordination for Singapore, Indonesia, Malaysia & Australia.
● Reduced the consultant cost by 4% compared to the 2012.
● Motivate & work with the team in maintaining 50 days SLA.
● High energy levels, apt amount of aggression to close open requirements
● Design cross training initiatives to meet business and operational needs.
● Preparing Dashboard reports to Hiring manager, Business leads
● Manage complex processes in a changing environment, evaluating operational impacts and manage change implementation.
● Conducting Day 1 orientation for new joiners.
● Campus hiring for the year 2012, 2013 for PAN India.
● Conduct monthly reviews of the team performance.
● Coordinating with the Global team and understand the strategy and cascade it to the team.
● Implemented 5 S with talent acquisition team.
Key accomplishments:
● Improved the Job Closure by 13 %
● Best Commitment Team award.
● Campus hiring on Day1/Day2 in 2012/2013.
Segment : Human Resource Service center
Designation: HR Analyst - June 2008 to Nov 2011
Principal accountabilities:
● Leading CLMS Process for Asia Pacific region & Working with team to complete the request within SLA and maintaining Quality sigma level.
● CLMS Process (Saba) - Worked closely with the Asia Pacific Certified Instructors and ensure the Rosters and surveys are submitted in timely manner.
● Have designed the documentation & Standard work Templates. I have worked with Process implementation office to have standard work at service center.
● Work with the Payroll team before the interface and ensure all employee data is been pushed into payroll tool.
● Working on S&M Payroll on Monthly basis.
● Sending reports to HR manager & processing DA on Monthly basis.
● Hiring new Employees, Creating Promotions, Lateral moves, Supervisor Changes, Data Corrections, Mass Updations, Re-Orgs, Creating Letters and working on their compensation.
● Conduct monthly reviews of the team performance.
● Attending calls from supervisor & HR’s regarding the changes in Department linkages.
● Coordinating with the Global team and create departments for supervisors.
Key accomplishments:
● SPOC in Merit Increase process for 2000 employees in the year 2010/11.
● Top performer Award Sep 2009, October 2010.
● Leading CLMS process.
Segment: Consumer care
Designation: Care Expert (CE) - Sep 2006 till May 2008
Principal accountabilities:
● Answering second level escalation calls and resolving the issue.
● Team SPOC for briefing and update agents of their daily reports such as AHT, CSAT and call target everyday.
● Conduct weekly reviews for agents on their performance.
● Have done process training for 2 batches to achieve the CSAT level.
● Work with the manager and resolution specialist for improving team performance on various metrics’.
● Provide assistance to manager in special projects by providing data pertaining to the team.
● Allocate breaks and login time to the team.
Key accomplishments:
● Chosen and attended training on leadership skills, negotiation skills and customer handling skills.
● Awarded ‘BEST AGENT OF THE QUARTER’ for overall top performance of the segment consisting of 400 agents.
Projects worked for: Reality, CCRT, and E-SURE.
Principal accountabilities:
● Worked In Reality for 10 Months.
● Worked In CCRT for 3 Months.
● Worked In E-SURE for 14 months.
● To conduct refresher training for the employees who is in the bottom quartile.
● Work closely with our department leadership to communicate with clients.
● Giving out excellent customer service.
● Providing 100% effort in Teamwork and always been a best player.